Secure Remote Access for Enterprise Connectivity with TeamViewer Tensor
Patty Nagle
Senior Executive - Strategy, Revenue Generation, Business Development and Marketing
In October 2021, TeamViewer commissioned an independent study from Forrester Consulting to determine the Total Economic Impact? (TEI) of TeamViewer Tensor. The TEI study provides cost savings and business benefits and includes customer interviews to outline the benefits, costs and risks.
TeamViewer Tensor is a comprehensive remote access, control, and support system that allows IT teams to remotely gain access into computers and mobile devices located anywhere in the world. Its adoption has led to a 50%?reduction in average time to resolve Help Desk tickets, and a return on investment of 167% over three years for a composite organization.
According to the study, the platform offers the following benefits:
Empower Remote Teams for Secure Access Anywhere
The onset of the COVID-19 pandemic saw a sudden and unprecedented shift to remote work. At the time, this transformation was largely a matter of necessity and business survival. Since then, however, many organizations have vowed to make remote work a permanent fixture of their corporate cultures.
With the right connectivity options at their disposal, knowledge workers, like helpdesk support personnel, can continue working remotely. With an implementation time of only six weeks, the widespread adoption of TeamViewer Tensor made it possible for enterprises to rapidly shift to remote work without compromising on productivity or security
Enhanced IT Support with Device-agonistic Remote Connectivity
Today’s employees and customers use an ever-growing range of devices to carry out their daily tasks. Beyond desktops, laptops, and smartphones, there are also different operating systems, internet-connected smart devices, and a myriad of other systems. It is vital that helpdesk support teams can support all the devices their employees or customers are using – any device, anywhere and anytime
By implementing TeamViewer Tensor, IT teams can instantly and remotely connect to any device to provide real-time support to employees and customers facing technical issues. According to the study findings, the mean time to remotely resolve issues on desktop and laptop devices was reduced by 50%, and waiting times were reduced by two thirds. The average time to resolve issues on mobile devices was cut by 83%, while issues on other devices, such as POS and IoT systems, was reduced by 92%.
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Provide Best-in-Class Security, Privacy, and Compliance
Security, privacy, and compliance are top concerns among today’s IT leaders, and they must be baked into any technology solution by design and default. The sudden shift to remote work has raised new security concerns, many of which have not been adequately addressed by existing remote access solutions.
TeamViewer Tensor has helped enterprises scale their remote workforces and provide better IT support without adding risk. With enhanced security and auditing features, teams now have better control over which data and applications remote workers can access. Moreover, data collected from TeamViewer via its audit capabilities provides insights to help improve risk management. All devices may be organized and managed centrally to maintain complete visibility and eliminate any shadow IT.
Reduce Costs on Staff Training and Customer Onboarding
It takes an average of eight months for a new hire to reach peak productivity, and it can take substantially longer in a poorly equipped remote work environment. Similarly, onboarding new customers with IT solutions can be challenging without the means to provide comprehensive remote support. In either case, overhead increases, employee productivity falls, and customer satisfaction is compromised.
TeamViewer Tensor is more than just a Help Desk support platform. By enabling remote access to any connected device, it gives IT teams the means to train their employees or get customers up to speed with their technology products and services.
TeamViewer Tensor is a secure remote connectivity solution that streamlines the delivery of IT support services to both internal and external users, regardless of where they are or which devices they are using.
Access the full study conducted by Forrester Consulting on behalf of TeamViewer here.
Book a demo to learn more about how you can improve your secure remote access today.
TeamViewer presents a webinar featuring findings from the Total Economic Impact? of TeamViewer Tensor, featuring Forrester. In the webinar, guest Speaker, Jennifer Adams, Principal Consultant with Forrester, reviews a multi-step approach to evaluating the cost savings and business impact organizations can expect by using TeamViewer.