The Secret Sauce: How to Make Your Employees Actually Love Change
David. Hermann
Founder & CEO | Hypergrowth Leader | Strategist | Operator | Transformation Catalyst | Executive Coach | Author & Keynote Speaker | Investor | Entrepreneur | Applied GenAI | Board Director
Change can be scary, but it doesn't have to be. As leaders, we often get caught up in the big picture and forget about the people who make it all happen – our employees. The truth is, without their support, even the best plans can crumble. So how do we turn the tide and get our teams excited about change instead of running from it?
The key lies in how we communicate. Start by painting a clear picture of why the change matters. People aren't just resisting change, they're resisting being changed without understanding why. Show them how it will make their jobs easier or help the company grow. When employees see the purpose, they're more likely to jump on board.
Next, ditch the sugarcoating. Your team can smell insincerity from a mile away. Be upfront about the challenges ahead. Acknowledge that change can be uncomfortable, but also highlight the opportunities it brings. This honesty builds trust and respect, which are crucial for navigating choppy waters.
Change can be scary, but it doesn't have to be.
Remember, communication is a two-way street. Instead of simply announcing changes, involve your employees in the process. Ask for their input, listen to their concerns, and be open to their ideas. This not only makes them feel valued but can also lead to better solutions. After all, who knows the day-to-day operations better than the people on the front lines?
Words are great, but actions speak louder. Use stories and examples to show how the change is already making a positive impact. This makes the change feel real and achievable. Share early wins, no matter how small. It could be a time-saving process improvement or a positive customer reaction. These tangible results help build momentum and enthusiasm.
Speaking of momentum, keep it going by celebrating progress along the way. Change takes time, and it's easy for people to lose steam. Recognition goes a long way in keeping people motivated. It could be as simple as a team lunch or a shout-out in a meeting. These small gestures show that you notice and appreciate their efforts.
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Remember, effective change communication isn't a one-time event – it's an ongoing process. Keep the conversation going, be patient, and stay open to feedback. With time and consistent effort, you'll see your team transform from change resistors to change champions.
Change doesn't have to be a dirty word in your organization. By communicating effectively, you can turn it into an exciting opportunity for growth and innovation. So, are you ready to shake things up?
What's your experience with communicating change? Have you tried any of these approaches? Share your thoughts in the comments – let's learn from each other!
For over twenty years, I have been helping people move beyond their comfort zones and guiding them through complex changes related to improving their organizations’ competitive edge or business performance. Organizational reactions to change are universal, but the solution is different each time.
If you are outside your comfort zone with a project involving strategy, execution and complex change, reach out to me. I would love to talk with you.
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Founder & Principal, NCI Consulting Group | Key Opinion Leader: Healthcare Supply Chain | Subject Matter Expert: Healthcare Market Access | Go-To Resource: Contracts w/ GPOs, IDNs, RPCs, Hospitals, & Health Systems
5 个月A Challenge Topic Masterfully You Guided The Reader!
Corporate Strategy and Solutions Executive
5 个月Dave, I agree with your points. One other thing that I have found to be effective is to be similarly transparent about what is going to "stay the same." Often, people become so fearful of things that are changing (or will change) that they begin to assume that EVERYTHING is changing. I have found it helpful to literally write down the specific things that will stay the same in any "change situation", and to share them in ongoing communication with those impacted by the "change." Some persons will still likely cynically react to such a list (thinking that you are sugarcoating the "real change"), but open and transparent communication about what is and is not changing is a vital step to become even more trusted. And any change initiative lives and dies with employee's perception of whether leaders are being trustworthy in their communication.