Secret Santa is here! HO-HO-HO
We can be your Secret Santa if you let us! ??
The holiday season is here, but you are still stuck in the manual grind? We’ve listened to you, and now we are here to help you listen to your customer’s voice with the power of conversation intelligence. It’s time to embrace the power of automation and GenAI. If you think AI won't help or will replace you—think again, dear friend! Numbers don’t lie:
Mihup in Headlines
Mihup’s AI platform gains traction among automakers, banks, insurers
Conversation intelligence platform Mihup is witnessing growing interest among automakers, banks, and insurance companies in its AI-based product offerings. With the automobile and BFSI sectors investing heavily in solutions related to automated virtual agents, speech analytics, and automated quality audit for contact centres, respectively, the Kolkata-based startup is targeting a fivefold revenue growth in the next two years...
Mihup: Kya Hukum Hai
Mihup’s co-founder Tapan Barman speaks a dialect called Kantapuri, “which as you know isn’t among the 24 main languages in the country,” and that’s the origin of how the startup was founded, he says: Making tech accessible to people irrespective of what they speak in a country of some 800 languages, is the ambition...
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Blogs Worth Reading
Manual vs AI: Which is better for quality audit in contact centers?
Which is better for quality audit in contact centers? Quality assurance (QA) in contact centers is essential for upholding high-quality standards and ensuring customer satisfaction. With the advent of technology, there is a new debate in the market regarding the efficiency of manual versus automated quality audits; which approach do you believe will win?
How AI Automation Simplifies Banking Compliance and QA Processes
“The only constant in life is change.” Isn’t it true? And to be consistent in this rapidly evolving world the advancement and adoption of technology is the change we must embrace. Ensuring compliance and maintaining quality assurance (QA) without leveraging technology can be challenging in the banking industry. Traditional methods often fall short under growing regulatory pressure and heightened customer expectations for seamless experiences. This is why AI is here—a change where automation steps in, transforming these processes with unmatched efficiency and accuracy. Wondering how?