The Secret to Improving On-Time Delivery Rates
Zeus? - The Future of Freight
Zeus creates tech-driven solutions that streamline supply chains and reduce the environmental impact of global freight.
Constantly meeting customer expectations when it comes to delivery sets you apart from your competitors, and having a robust logistics solution is key to achieving this.
When customers get their deliveries on time they have a positive experience that fosters trust and loyalty. Late deliveries, on the other hand, can lead to a loss of trust, loss of business, a damaged reputation, or even penalties, all of which impact the bottom line.
It’s no surprise, then, that 67% of organizations say meeting customer expectations for speed will be critical to structuring the flow of their supply chains over the next year.
There can be any number of reasons for poor on-time delivery rates. However, companies that rely on a patchwork of transportation data silos, or have inadequate communication channels, are at far higher risk of delivering late.
In this article, we’ll explore how you can dramatically improve on-time delivery rates by unifying your logistics operations into one cohesive hub.
Is there a simple way to increase on-time delivery rates?
At Zeus Labs , we realised that working with disparate digital logistics capabilities intensifies supply chain issues. A lack of proper management and transparency over the logistics process results in unnecessary complexity, disconnection and fragmented communication, key factors that hinder on-time delivery rates.
So we developed a new Enterprise Software Solution, Freight Command , to act as a real-time digital “control tower” that sits over, and connects, core logistics systems together (including TMS, CRM and WMS and core accounting software.). This improves transparency and collaboration, leading to significantly improved on-time delivery rates.
Why do companies struggle to achieve on-time deliveries?
Potential delays can occur at any stage of the supply chain, from procurement and production, through to packaging, shipping, and last-mile delivery. Here are some more common reasons for delays in deliveries:
Fundamentally, the issue most organisations face is a lack of effective communication at one or multiple stages of the process. Transparent and effective communication is essential to enable seamless deliveries. Drivers, dispatchers, and customers need to be in sync throughout the entire delivery process. Otherwise, the result can be confusion, missed deliveries, and dissatisfied customers. Sadly the cycle mentioned in the first paragraph of this article starts all over again!
Implications of poor on-time delivery rates
The consequences of poor on-time delivery rates are far-reaching. They have a negative impact on every aspect of your operations, from customer satisfaction and revenue streams, to supply chain resilience.
Companies grappling with below-par on-time delivery rates face heightened operational costs, strained customer relationships, and an erosion of market credibility. A carrier’s ability to deliver shipments on time also carries weight when customers are evaluating potential partners. This makes loss of future business another significant negative implication of poor on-time delivery rates.
Late deliveries often lead to penalties too. Retailers are now making ever stricter demands on their suppliers’ OTIFs (on time and in full) requirements, with narrower delivery windows and hefty fines for those who don’t comply. If you are willing to accept customer conditions of this type then it's vital you give yourself the best chance of eliminating the chance of penalties being levied on your business.
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How Freight Command helps to increase on-time delivery rates
At Zeus Labs, we manage to meet our customers’ expectations despite volatile global supply chain conditions. Freight Command can now help you improve your efficiency of delivery by providing you with:
The role of automated slot management system
Freight Command’s coordination and automation features include an automated slot management system. This can help to significantly increase on-time delivery rates and boost overall supply chain efficiency. This delivers:
Accelerating Order-to-Cash cycles for improved efficiency
Freight Command enables to you gain a holistic, intuitive view of everything related to managing transportation providers, enabling:
To deliver on time you need a digital logistics operation
Constantly meeting customer expectations when it comes to delivery sets you apart from your competitors, and having a robust logistics solution is key to achieving this.
Freight Command provides you with a way to enhance supply chain coordination and visibility, and minimise manual errors. Best of all, it can help you significantly increase on-time delivery rates and offer customers an excellent experience. To find out how Zeus | Freight Command can speed things up for you, book a Demo Today.
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