The secret to building trust
Have you ever had people you work with ask for expanded responsibilities — better work, a promotion, direct reports — when they weren’t even delivering on the basics?
It's incredibly frustrating to see them ask, and equally frustrating when they consistently drop the ball.
It's called “hygiene.”
No, we’re not talking about personal grooming. We mean workplace hygiene: consistently delivering what, how and when they promised.
Hygiene is?the cornerstone of trust. It showcases consistency and reliability.
It's important expectation-setting when you start working together or you're delegating to someone.?
Here are our go-to talking points when we have trust-building conversations:
???? Deliver what you promised: Fulfilling exact expectations isn’t just professional, it’s a sign of respect and integrity.
? When you promised: It shows you value others’ time and priorities.?
?? The way you promised: It’s about meeting not just the "what," but also the promised level of quality.?
????♀? And finally, own the outcome. Blaming others is a flashing light indicating deflection onto others.
Every time these basics are nailed, trust equity grows. Over time, it builds a strong foundation of reliability.
By the way, it’s actually the second place to go with employees.
What’s the first?
An assumption of trust.
Presumably, the employee was hired because people believed they were capable of doing the work. So trust the system.
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The strongest relationships are rooted in respect, and begin with a belief in your collective capabilities. It's only when both hygiene and trust are in place that we can explore options to subtract.
BITE-SIZED INSPIRATION
??? MISSED CONNECTIONS: "To the girl on the train with the purple coat..." that's how those missed connection ads typically start; a stranger shoots a message into the void in hopes of finding love. But does it ever work? Yes, actually. The Guardian wrote about four couples who met via the antiquated ad pages.??
??? TWO LETTERS: "No" doesn't have to be a dirty word. In fact, it can help you get closer to what you actually want to do in life (and at work.) This article explores what happened when one writer embraced saying "no" for one year.?
????? BRAG IT UP: While you're saying no, why not brag a bit, too? Writer Alice Stanley Jr. decided to spend one year bragging about her accomplishments, a behaviour totally out of her comfort zone. And guess what? She got more work opportunities because of it.?
SUBTRACTION STORIES
The news.
There’s a lot we can do for our own well-being, but this one was a biggie for a news-a-holic like Janet. She silenced it for a weekend. Took a break from breaking news.
Give it a try. You don’t become uninformed in two days.
Janet & Amy
P.S. Want to make The Difference in someone else? Share this newsletter with them!