To the Season of Returns!

Over 25% of holiday purchases are expected to be returned to e-tailers. This?number was somewhere around 13% in 2022. Tremendous growth but?are returns given the importance they deserve? Not really. With the existing set of processes at most e-commerce businesses, returns are:

• Complex
• Expensive?
• Frustrating for customers

However, returns, when managed well, can significantly boost your bottom line. So, while returns may seem like a challenge, they are actually a hidden opportunity waiting to be tapped into. Many businesses fail to realize that within these returns lies an untapped revenue stream. In short, overlooking this goldmine of returns can impact your business’s profitability. But we’re here to help you.

Is your return rate in check?

Frequent returns can lead to operational challenges, higher costs, and wasted time. They can also strain customer relationships if not managed well. This article delves into the rising e-commerce return rates, shedding light on the underlying causes and the impact on businesses. It also explores actionable strategies to reduce returns, such as enhancing product descriptions, improving sizing accuracy, and leveraging technology to offer hassle-free exchanges.

Read more

Manage returns with a 'branded' returns portal

Managing returns effectively is crucial for e-commerce businesses to maintain operational efficiency and customer satisfaction. Here’s to emphasizing the role of a dedicated return and exchange portal in simplifying the returns process for both customers and businesses. Also covers how a returns portal can reduce support workload, provide seamless exchange options, and help retain revenue while enhancing the overall customer experience.

Check it out

Here’s to boosting customer confidence and encouraging repeat purchases with hassle-free holiday returns for both your customers and your business!

1???Simplify returns with an on-demand portal?for a fast, seamless customer experience, reducing support team involvement.

2???Use automated email and SMS notifications to?update customers on their returns in real-time.

3???Offer transparency into the return status along with?live package tracking?capabilities, easing customer anxiety and building trust.

Still managing returns the old way? Customers already dislike returning purchases—don’t make it worse with a stressful process. Redefine the way you handle returns and turn them into a growth opportunity for your e-commerce business with LateShipment.com.

???Big News: Simplifying Returns Just Got Better!

We’re excited to announce our?new partnership with ShipTime?to make returns?easy, seamless, and affordable?for your business.

You can now access the?lowest-cost USPS and Canada Post return labels?directly through?LateShipment.com's?Returns Portal.

What’s in it for you?

?Cost Savings: Save big with unbeatable return label rates.

??Customer Convenience: Enable hassle-free, on-demand label generation for your customers.

?Efficient Operations: Streamline return workflows and reduce manual effort.

It’s time to turn returns into a competitive advantage.

???More ways to transform your returns process coming soon!

Exciting News!???

We’re thrilled to announce that?LateShipment.com?has been inducted into?eCommerce Fuel’s Partner Program! With 50% of eCommerce Fuel members consulting the platform before making major software decisions, this recognition serves as an opportunity to highlight our dedication to providing seamless post-purchase solutions that empower e-commerce businesses. Check out their list of some of the?best SaaS companies in the eCommerce space here?(psst… we’re on it!)

With January approaching, the worry of on-time deliveries is quickly replaced by the worry of a deluge of returns.

As merchants, we are conditioned to assume returns are always bad. That's true to an extent. Returns do indeed affect immediate revenue figures and to minimize returns, it’s tempting to try making returns a tad bit harder to reduce them.

Seems logical at first glance but it’s the complete opposite of what the best brands out there do!

If you have plans to make returns even the tiniest bit harder, we would implore you to do the opposite; make them incredibly easy and then measure how many of the customers who return products, come back and shop from you later in the year. You will likely be surprised by the increase in this number!

Think about it. A majority of holiday returns come from people who have received them as gifts, many experiencing your brand for the first time. They may not need the product, but an effortless return process leaves them with a positive impression, increasing their likelihood of shopping with you again.

Also, if your team is feeling daunted by the amount of effort involved in processing returns and keeping customers happy throughout the process, there’s no better time than late December to have a string of returns solutions in place. January will ensure you’re rewarded for these decisions, both in terms of your customer experience and your internal time and effort in dealing with returns.

Good Luck!!