SDP-2 User Research

Greetings to all,

As a part of our Skill Development Project-2, we as a team have performed user research of our Business System. The Business System we have chosen for this project is "Banking and Finance Systems". We went through all five Design Thinking steps: Empathy, Design, Ideate, Prototype and testing—to thoroughly comprehend and get solid understanding about the business system.

Our Team

2100030140-D.Balaji Reddy

2100030440- P. Sandeep Reddy

2100031890-Ch. Revanth

What is SDP?

• As part of our coursework, we do a skill development project where we apply a specific FULL STACK to solve challenges from the outside world.
• SDP-2 is exclusively for Python Full stack.

Problem Statement:

Nowadays, everyone's primary necessity is money. But many of them have lack knowledge of financial management. Most of our money is wasted on useless things.

To manage the daily and periodic transactions and get a better handle on their spending, we created the online application "Budget Boss". They also receive analytical daily and weekly spending reports from our website when they use it.

Interaction with User Groups:

• We conducted a survey at the premises of KL University.
• We made several interactions with some people at KL Bank.
• Based on their responses, we collect information with the help of microsoft forms.
• We ask these questions:

Insights gained from Users(User Stories):

• As a user, I want to track my daily and periodical transactions for having a better grip on my expenses.
• As a user, I want to receive analyzed reports of daily and weekly transactions.
• As a finance manager, I need to keep track of all income sources.
• As a developer, I want to provide analytics of their transactions and visualize them as per their needs.
• As a developer, I want to predict their future risks based on their transactions.
• As a developer, I want to distribute the work equally for all the team members.

Outcome of our survey:

Empathy Map:

We create a empathy map based on the data collected from survey.

Online Research Links:

We go through some articles at the time of our research.

Customer Journey Map:

A customer journey map displays the customer's journey. It will demonstrate to us in great detail the problems the consumer is having in a specific situation.

It demonstrates when and how we may assist the customer by offering the answer.

User Personas:

Here these are some user personas we collected:

Persona-1:

Persona-2:

Affinity Diagram:

This is the some of the requirements that can be added to our web application.

Target Groups :

• Business Men
• Business Analysts
• Everyone who is willing to manage and analyse their transactions.

Conclusion:

We applied the principles and techniques of design thinking to identify a practical, client-focused solution to the issues that would arise in our project. It enabled us to move in an empathic manner and experience the Scenario from several points of view.

Thank you!!

Budget Boss Team.

Team Info:

Dwarampudi Balaji Reddy

Poluri Sandeep Reddy

Revanth Chandragiri