SDI Awards 2023: Celebrating Service Desk Excellence in a Night of Innovation and Triumph

As the Service Desk Industry Evolves, SDI Awards Set the Stage for Next Year’s Trailblazers – Begin Your Journey to Recognition!

Birmingham, UK – 30th October 2023

The Service Desk Institute (SDI), the UK’s leading professional body for service desk and IT support professionals, proudly announces the success of the SDI Awards 2023. Held at the The Eastside Rooms , Birmingham and exquisitely hosted by James Dodkins , the illustrious awards ceremony spotlighted the remarkable talents and achievements of the international landscape of service desk managers, culminating in a special gala evening dedicated to the Service Desk industry.

The awards ceremony was made memorable by the distinguished presence and contributions of Tessa Troubridge, the CEO of SDI, Paul Rodrigues, Chairman and Chief Marketing Officer, Emma Spear. Together, they commemorated the finalists and winners, acknowledging their dedication to excellence in service management and their vital role in advancing the industry.

The SDI Awards, now in their 28th year, have become a beacon for excellence, motivating professionals across the service desk industry. This year's event, attended by industry leaders and influencers, celebrated advancements and dedication in 6 categories, each reflecting the critical facets of service desk operations.?

Nominees were rigorously evaluated by a panel of esteemed judges, who assessed each candidate against stringent criteria designed to spotlight the front-runners of customer service excellence and operational ingenuity. The award categories ranged from 'Best Service Desk' to 'Service Desk Team Leader of The Year', honouring individual contributors and cohesive teams alike.

We are pleased to announce this year's winners:

Large Service Desk of The Year: NHS Arden & GEM CSU

Service Desk of The Year (Small-Medium): Power Design, Inc.

MSP Of The Year: 优利系统

Service Desk Analyst of The Year: Charlie Bell - Serco

Service Desk Team Leader of The Year: Ross Garnier - University of St Andrews

Best Service Desk CX: 富士通

Service Transformation of The Year: 优利系统

Trusted Partner 2023: Wanstor

The ceremony also served as a platform for networking, highlighting best practices, and embracing the collective excellence of the industry's best.

"It's a huge honour to be recognised by the Service Desk Institute in a special category 'Trusted Partner 2023' at the SDI awards last night for our Service Transformation work with client Look Ahead Care and Support - delivering a Cloud-first transformative workplace that enables better social care," said Wanstor .?

The SDI warmly thanks PeopleCert for their steadfast support. Their dedication to certifying excellence is a cornerstone of our partnership.

Looking forward, the SDI is thrilled to invite entries for the SDI Awards 2024. Next year's hopefuls are encouraged to share their success stories and join a lineage of service desk innovators. The nomination window will be announced shortly, setting the stage for another year of inspiring accomplishments.

For a full list of this year's winners, event highlights, and information on how to become a member of SDI or enter next year's awards, visit our website here.

Don’t miss out on the conversation and celebration online by following the hashtag #SDIAwards.

For press enquiries or further information, please contact [email protected].

The Service Desk Institute (SDI) has been connecting IT service professionals across the world since 1988, driving the industry forward through research, consultancy, training, and events. By sharing and developing best practices, our goal is to elevate the quality of service delivery and improve the personal and professional lives of service desk managers and staff.

For more information about SDI and how it can empower your service desk, please visit servicedeskinstitute.com or follow us on LinkedIn, Twitter, and Facebook.