Science of Engagement Model – how to get results with people?
Jacek Skyski S.
Executive Performance & Top Team Coach/Trainer/Mentor, ICF PCC accredited by Marshall Goldsmith, Team Coaching Intl. & Co-Active Inst.. Author, Innovator, Strategic Advisor. Results via Engagement, Resilience, Synergy.
How to Engage people for the long?term?
No matter what kind of organization you lead, inadequate engagement will likely challenge you. According to the Gallup Institute, the level of actively engaged employees in many European countries is below 10% (average 14%). https://www.gallup.com/workplace/393794/europe-gets-life-right-work-wrong.aspx
This is alarming and dangerous to any organization, likely including yours. Nobody can afford such a waste of effort and money. The path to bankruptcy is short.
If you are unsure, it is time to look at the issue from a different angle.
How can you provide the right conditions for engagement?
I have created the Science of Engagement model to make it easier for you to understand and implement the necessary steps. It is a systemic approach covering all levels of leadership in your organization.
What is Engagement??In my words, it is?the quantity and quality of focused reflection and action toward organizational goals. So, people think creatively, make decisions, and act to fulfill your purpose.
In general, we have to overcome?resistance?or?avoidance?of changes that are necessary for progress. Robert Kegan calls this Immunity to Change: a mix of lack of awareness, blocked mindset, and poor attitude that prevents people from seeking personal and professional progress.
?
So, let's start with the?5 Pillars/Roots of Engagement.
Leaders are the ones who need to initiate change, so they must be open and conscious—meaning open to so far hidden or unpopular knowledge, such as that surfacing in neuroscience. They must be more aware of how they influence their people's brains and hearts and about the often invisible consequences. They must understand their inner workings and align their values with organizational values—only then can they comprehend and influence others. Lots of personal and professional development is usually necessary.
2.??Personal Energy
Lack of energy is an organizational killer. Average companies simply ignore their workers' health, both physical and emotional.?It is not my business, they say, and let their blue- and white-collar workers struggle—often sick and alone in the ever-more costly and confusing medical systems. Many companies from the Great Place to Work list?are trying to address the issue, yet still narrowly.
Wrong! I often hear that people should care for themselves; it is not an employer's responsibility.
OK, you can neglect my opinion and have less and less energetic employees because most lack the knowledge, means, and skills to keep in best physical and mental shape, especially when overwhelmed. It is your choice to fail or not.
Why do sports teams focus so much on performers' mental and physical shape? And your key workers are business athletes, working much longer hours with much less rejuvenation time than any sports person. How long will they last in the high-stress environment of VUCA?
Employee wellness is quickly becoming the key to effective teams and a healthy organization. Without energy, even keen and willing individuals slide towards engagement oblivion. Sheer will not overcome poor physical or mental health, and we see more and more people resign or let go because of often unrecognized health issues.
领英推荐
3. Human Support
Let's be scientifically straight. We are mammals and cannot escape our mammalian needs. Yet, we are definitely under much more pressure and have a more stressful lifestyle than our house cats and dogs – aren't we? Pets are much more engaged if cared for and "petted."
What does an employee need? According to a recent global ADECCO study, 75% of employees need emotional support, but only 25% of bosses provide it. Other bosses think it is not important or lack the necessary skills. Employees also need kind feedback, not the overbearing one. They need acknowledgment, too.
In short, they need support from the key people around them, foremost from their bosses. Neuroscience repeatedly proves that supported people are happier, healthier, and more productive. So, what are we waiting for? Leaders need to relearn how to foster safe and supportive one-on-one connections because business stands on them.
In the age of expanding technology and high speeds, it is easy to overlook the importance of supportive efforts and see their true correlation with business results. Miss the human support, miss the results.
4. Team Unity
A lone lion will not survive till the next spring.
A lone alpinist will not climb the most important peaks.
United people achieve much more than separated ones. Utmost care is needed to form and develop healthy teams. Genuine human connections foster group cohesiveness and efficiency. This requires knowledge and effort. Team-building and team development activities must be a priority and systematic.
It must be understood that teams and the whole organizations are Human Systems. Leaders must study the subtle knowledge about each team to understand team behaviors. Moreover, if you want self-managing teams, they all must possess that knowledge and learn the skills to communicate and collaborate well.
5. Organizational Synergy
How does organizational synergy influence engagement? First, the critical elements of the human network must be aligned - I mean the organizational vision, mission, values, and strategies.
Do one thing wrong, and the whole construction falls over. I have seen too many companies make grave mistakes, such as developing organizational vision and values without the active participation of every employee.
Once you understand the model, it is time to put it into practice. Not when you are in a deep crisis but much earlier to prevent crises and flourish. No organization can avert all potential problems, but you and your teams can be prepared for the good, the bad, and the ugly.?
Let's climb higher in a good style and breathe easier while achieving extraordinary results.?
Jacek 'Skyski' Skrzypczynski, Human Performance Innovator
Want to deepen your understanding of the Essence of Engagement? Here is a short film: https://www.dhirubhai.net/posts/jackskyskiexecutiveguide_engagement-performance-leadershipperformance-activity-7193228685712211968-Romr?utm_source=share&utm_medium=member_desktop
--
7 个月Great model, makes us understand performance from the broader perspective. Thanks for sparing.
Leadership Development Expert | Fostering Learning Cultures & Team Networks for Enterprises | Activating Exponential Growth through AI for the Future of Work
7 个月Yay! Wonderfully said and so succinct! Well done Jacek. A deeper running theme that is not mentioned here is a paradigm shift in HOW TO IMPLEMENT the various mindsets you highlight as needed. This sentence propogates the stuck paradigm: "Leaders must study the subtle knowledge about each team to understand team behaviors." This supports the stuck paradigm of managers and leaders need to learn applied psychology (become coaches?) to engage their people. I believe that is an uphill battle which cannot be won. A new paradigm is to let the experts at applied psychology in business do the work that needs that skill. Being a different paradigm it means there are ripple effects in all directions. Let the whole industry of leadership development (the experts at applied psychology in business) become embedded in teams, 4 hours per week as an example. Let the leaders practice being better leaders. Develop the vision, sort out how the vision connects the various pieces of the puzzle, input to issues that present as possible barriers. All of the core 'leader' talents and none of the human applied psychology talents. Nothing wrong with having people skills, but not core to being a visionary.
HR Manager
8 个月I like especially the last point of this article. This is something I have been focusing on a lot lately and what we are working on in the organization: understanding the mission, vision, strategy, and goals helps us build a sense of belonging among team members, and without this belonging, there is no engagement, thank you Jacek!
Learning Experience Design Expert
8 个月Thank you Jacek, this is, as always :) very interesting poing of view. Thank you for sharing. While reading your text, I was reminded of our conversation about supportive conversations (very adequate to human support). Maybe it's worth reminding your Polish audience: https://epale.ec.europa.eu/pl/blog/podcast-epale-5-poziomow-konwersacji-jako-odpowiedz-na-wielkie-odchodzenie