Scaling coaching and development to an entire organization powered by AI and LLM

We are truly living in an AI era, and organizations are striving to find ways to take advantage of AI, but many don't know how to go about it. Many software solutions have already embedded AI into their solutions, which takes away the complexity of AI from the organizations that want to get their personnel familiar with AI. I have been in the software industry for quite a while, and I specifically believe in software packaging, where all potential customization is made through innovative user interfaces. Clients can also manage the solution environment by themselves if they so wish. For many organizations, a packaged AI solution is a way to get started with their AI journey.

Humantelligence is a great example of a company that has been able to fuse industry-strength, award-winning psychometric assessments, and a large language model (LLM) and offer a scalable learning and development environment for organizations that want to provide a coaching environment for their employees 24/7. Yet again, we see an example of how AI changes an entire industry. In a large organization, coaching personnel is costly, especially if coaching is targeted outside the employees who are considered "top future talent."

The question remains: How can we ensure that the rest of the organization gets attention and coaching? The response is unfortunate. They don't. Coaching going through tens, hundreds, or even thousands of employees will not happen, and the learning & development teams within these organizations understand it and have to accept that not everybody is treated equally within the organization. How would you feel about it if you were one of those who were kept outside the valuable coaching of you and your career?

Humantelligence has invented a solution, HT Coach, that enables coaching 24 x 7 and is not restricted to anybody within the organization. Imagine if you could ask a solution the following questions:

??How should I communicate with my manager?

??As a manager, what is the best way to deliver a performance review?

??I am hiring a new person for my team; what kind of profile would be a good fit when considering the current team?

??Any question that you could think of, it is after all using a LLM in the background with the assessments that have been done by the employees.

The only thing each person has to do is take a 10-15-minute assessment. I did it, and I was blown away by how accurately it describes me. My wife also took a test, and it was nice to see how our 37-year relationship has lasted and flourished. We are a good fit, and it was nice to see that the assessment confirmed some of the things I have learned in our marriage throughout the years (the same applies to how Rita sees me and knows me).

The following image shows an example of HT Coach and the question, " What would you like to know about Juan Luis Betancourt?"

The list of potential questions is endless and gives everybody access to valuable coaching. This democratizes coaching across the entire organization at a cost that is a fraction of the physical coaching offered to hundreds or thousands of people. A human coach still has a role, but the human coach can focus on leveraging AI-driven tools. This is yet another example of AI changing the landscape of the industry, and in this case, it will be the learning and development industry. Regardless of industry, each of us has to reevaluate what we are doing, how we are doing it, and what we need to change to stay competitive.

What makes Humantelligence solutions and tools interesting is that they allow organizations to understand their teams' dynamics, strengths, blind spots, and areas for training and development. The needs of each role, region/geography, and department within a company will differ, and there is no out-of-the-box formula or one-size-fits-all approach. Each individual you add or remove from the team will play a part in your company's dynamic. That means hiring and training individuals who share or have shown the values you have identified as paramount, believe in your vision, and are excited about the work your team is doing is very important. Consider employing technology designed to help you identify your team's strengths and blind spots to build stronger, more engaged teams.

In the case of Humantelligence and its use of AI and LLM, the company has developed collaborative tools to make the lives of people collaborating more efficient. Imagine going to a Microsoft Teams meeting with completely strange people you have not met before (but who work in your organization), and you would be able to review each person's behaviors, motivators, work energizers, and life priorities.

Also, imagine working on a very important email to somebody within your organization. You want to ensure you don't upset the person getting your email by communicating in a way that fits better with that person's communication style. Wouldn't it be nice if the tool suggested a better-formulated email based on behaviors, motivators, work energizers, and life priorities? The following image shows how Humantelligence suggests a new version of the email based on the understanding of the email receiver:

How about a scenario where you have planned a meeting with a group of people but don't really know the behaviors, motivators, or work energizes of each stakeholder? Wouldn't it be nice if the solution was to give meeting tips based on the group dynamics? The following picture shows an example of this:

When I first saw the Humantelligence solution, I had to reflect on my past leadership roles in organizations (CEO, CTO, Chairman of the Board, etc.). Would some of the actions and decisions have been made differently? The answer is easy: Yes, had I known some of the dynamics of the organization a bit better, some of the actions, even if they had to be done, could have been done differently.

I encourage you to check out how AI can be used to understand team dynamics and provide strong assessment tools to help teams perform better. Read a recent blog post by the CEO of Humantelligence, which discusses team dynamics and how tools can improve team collaboration and coaching. Humantelligence has a great offer to any organization that wants to try out what it means to embed AI with assessment: it provides a free trial for 20 users to evaluate what the solution can do for the organization.

It is fascinating to see how AI changes industries. I am super energized to be part of this "AI Wave," helping organizations take advantage of tools such as Humantelligence and, therefore, getting organizations to take the first steps in their AI journey.

I would love to hear your views on this topic. How are you participating in the new era of AI, and how do you plan to get educated in whatever profession you happen to be? Are you using assessment tools today, and how do you ensure your employees get ongoing coaching and education to stay energized and happy while working for the organization?

Yours,

Dr. Petri I. Salonen

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