A Scaffold To Climb The Generative AI Learning Curve
Generative AI came online November 30 2022, when Open AI made ChatGPT public. Things happened fast.
ChatGPT crossed 1M users in five days, saw 100M users in January 2023, and reached 1.43B users in August (seo.ai). In August, Pew Research reported about one-fifth of Americans had tried ChatGPT. Entertainment was the #1 use followed by learning, followed by work use. This is where it gets interesting.
In June 2023, Boston Consulting Group (BCG) surveyed almost 13,000 people in 18 countries to determine what they're saying about AI at work (BCG). BCG reports managers and staff are optimistic about how AI, particularly, generative AI, will affect their work, "feeling that it will save them time and promote innovation in their roles."
But BCG's data show the "level of excitement varies considerably by seniority," with "those at the top [being] far more positive about the technology, while frontline employees find it significantly more worrisome." Employees are concerned about whether companies will train them "to prepare for expected changes to work," and will also take measures to ensure responsible AI use. Frontline employees report being almost twice as concerned as leaders.
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BCG recommends three takeaways that DWPA thinks are relevant to the GovCon community:
DWPA's GenAI Discovery Project is a space for associates, partners, and clients to use and learn GenAI responsibly. One aim is to determine process and job changes that will occur as companies deploy GenAI tools and capability, and the training needed to deploy them successfully. Another is to learn what it means for DWPA and clients to build a responsible and effective AI program. To use an apt metaphor, we're building the scaffolding needed to climb the GenAI learning curve.
Follow DWPA's company page for weekly discovery insights. To learn more or launch your own discovery project, contact [email protected].