Say hello to the Dermatology Team at Dermatica ??

Yesterday, we had our first Dermatology Team in-house training day since 2020 hit. As a team that have gone from 4 to over 35 since we had to buckle down in the pandemic, this was a BIG day for us to all meet under one roof!

We're a mix of pharmacists, nurses, dermatologists, operators and customer service specialists working across the UK remotely at the moment. We work relentlessly to ensure patients are looked after and get the best outcomes from their treatment - and of course, are passionate about all things dermatology ??

We had the privilege of getting together in our London offices yesterday for a training day around communication, bias in thinking and growth. A big thanks to THOM SHAW , our VP of Growth, Tim Jollyman , our Medical Lead at HeliosX and Alice Murphy from bloomic who provided incredible sessions.

A few takeaways from Alice to share from the day on building the best Patient Care in a remote setting that you can:

-?Empathy -?Although you may have dealt with multiple patients with the same concern that day, remember that for that patient you’re speaking to in that moment it’s entirely new, their emotions are valid and it may be the only interaction they ever have with the business. So give that communication the focus, empathy and attention it deserves.

-?Communication -?It’s important to make sure the patient is continually updated, even if internal investigations are ongoing, they shouldn’t be left without communication.

-?Clarity -?Clarity of internal communications is vital to ensure the patient gets the correct resolution in a timely manner, but equally we mustn’t rely on just the last update - make sure you’re checking the history of a case that you take on.

-?Simplicity -?The information that we give to patients, especially from Clinical, can be overwhelming and confusing. Take the time to tailor your correspondence so it is easily read and understood.

-?Confidence -?Have confidence in the advice that you give - if patient’s sense that you’re unsure they will lose confidence and trust in you and consequently the business.