Say Goodbye to Manual Agent Notes Forever with Enlighten AutoSummary

Ensuring contact center agents spend time on the right activities is critical for every contact center operation. Helping customers by answering their questions, building rapport, solving their problem and reflecting your brand value and build loyalty are all important parts of a good customer conversation.

Spending time on after-call work however can be seen as necessary evil.

Providing a summary of the conversation and tagging conversations with completion codes helps the operations and analytics team to further improve self service applications and understand contact reasons and trends in volumes better. It can take a significant portion out of your workforce available time.

With modern AI technology, this part of your agent's work can now be automated with Enlighten AutoSummary. This function will give you fast and accurate summaries on 100% of interactions with the power of AI.

Your contact center agents will be engaged and keep customers happy while you can lower operating costs.

To learn more, download the ebook on this topic today or get in contact with BrightContact: [email protected]