Say NO to customer abuse of frontline customer service agents - A plea.
Deepak Selvaratnam
Founder and Co developer of Snapshotz & Remotability - Director at Customer Services Audit
A plea to all chief execs, customer service leaders, help desks and support services to take a stand and say NO to customer abuse of frontline customer service team members.
If you are a CEO or leader, its time to take a stand against your customer who directs abuse at your frontline staff.
Regardless of whether you have a contact center in house or have outsourced your contact center, stand up for your frontline staff by saying NO to abusive and bullying customers by taking action against these customers.
No person should come to work and get abused! it’s a fundamental human right enshrined in the labor laws of many countries. This somehow seems to get overlooked when its comes to frontlince customer service agents.
Here are threads from a recent conversation found on the web and there are many more stories of angst, railing organizations for not doing anything about abusive customers…
We condone this type of customer behaviour by inaction.
STEPS YOU CAN TAKE TO STOP ABUSE!
Some options to join in...
- Join the linkedin group: Frontline mental health and wellbeing: Frontline mental health and wellbeing - Action against customer abuse | Groups | LinkedIn
- Register for the webinar: Say NO to customer abuse of frontline customer service agents 03 steps to take.
3. Join our linkedin group and contribute to the No More day on the 2nd of August 2021 - more details to follow: Frontline mental health and wellbeing - Action against customer abuse | Groups | LinkedIn
As a resource we have a 'watch on demand' webinar: 5 things to know about mental health and frontline staff. Contact us to receive a link: [email protected]
About Deepak Selvaratnam
Deepak is passionate about frontline safety and mental,health, a passion incorporated into the Snapshotz customer service audit and benchmarking tool which Deepak co created and launched in 2009. Snapshotz today is a leader in the field of audit and benchmarking for customer service with a focus on the physical and mental wellbeing of frontline customer service. Today, the physical and mental wellbeing assessment subsections plus the 30 subsections of Snapshotz continue to be used by 3K organisations globally to undertsand current state of maturity of service delivery.
About Snapshotz
About Snapshotz benefits, customer reviews and partners: https://youtu.be/FgHWsljuw2I
Read on the Snapshotz blog: https://www.cxsnapshotz.com/s/news-blog/stop-customers-abusing-service-agents ?
Founder and Co developer of Snapshotz & Remotability - Director at Customer Services Audit
3 年Here is a great accompanying read!
Founder and Co developer of Snapshotz & Remotability - Director at Customer Services Audit
3 年Rittu Gounder we were talking about the action supermarkets were taking against customers abusing frontline staff at management group meeting! time you joined!
Founder and Co developer of Snapshotz & Remotability - Director at Customer Services Audit
3 年Appreciate too Dave Riches and Raj Wadhwani - looking forward to working with you on this and many more projects. appreciate the support
Founder and Co developer of Snapshotz & Remotability - Director at Customer Services Audit
3 年Thanks too Aminudin Zainodin Azmy Anverdeen, FCMA,CGMA,MBA graham C.Vimal Sandhu-Crawford
Founder and Co developer of Snapshotz & Remotability - Director at Customer Services Audit
3 年Thanks Sandra Busby Appreciate the support