Samsung Product

I am writing to express my extreme dissatisfaction with the service I have received regarding my Samsung side-by-side freezer, which I procured from Reliance store around 1.5 years ago.

On 12th June the freeze broke down for cooling. I initially contacted Reliance for assistance. After four days of follow-up, I was informed that I should contact Samsung directly. Consequently, I reached out to Samsung customer service on June 17th to report the issue and was given a commitment that the compressor issue would be resolved by June 22nd.

Unfortunately, this deadline was extended to June 27th, and then again to June 29th. Throughout this period, I have had to repeatedly contact the call center as I received no proactive updates or responses from Samsung. Each time I called, I was given a new resolution date, causing significant inconvenience and frustration.

When I requested an escalation, I was told by the customer service representative that there was no higher authority I could speak with and that I should search for further escalation contacts online. This response is unacceptable and reflects poorly on Samsung's commitment to customer service.

I am deeply disappointed with the lack of communication and the repeated delays in resolving this issue. As a loyal Samsung customer, I expected much better service and support.

I kindly request your immediate intervention to resolve this matter as soon as possible. My family has been significantly inconvenienced by this prolonged delay, and we urgently need the freeze to be functional again. my service request is 4395123497.

I look forward to a prompt and satisfactory resolution.

Thank you for your attention to this matter.

Sincerely,