SAM Newsletter - Q3 2024

Welcome to our late summer edition newsletter, where we bring you the greatest and latest from SAM. In this edition, we are thrilled to introduce a new service that will allow ISPs to gain deeper insights on usage patterns and leverage this information for proactive customer care and enhanced user experience, all while fully complying with local privacy laws.

As we keep a close eye on recent cyberattacks and trends, we will also share highlights from our analysis of attack attempts blocked by SAM, particularly within SMB networks.

Lastly, we are excited to present some statistics demonstrating the positive impact our services have on user satisfaction.?

For those interested in learning more, we would be happy to meet you at the upcoming industry events in Paris! See details below.?

We hope this content will help you empower your customers to navigate the digital landscape with confidence! And as always, if there is anything you’d like to see from us in the next edition, please feel free to drop us a line at [email protected] – we’d love to hear from you.

Introducing Service Identification: usability insights that can be leveraged across multiple ISP functions?

When we embarked on this journey, we sought new ways to provide value to our customers. After an intense market research and many months of brainstorming and development, we are proud to release our newest service – Service ID. Service ID provides deeper insights into end-users' device network usage, allowing ISPs to take proactive measures to ensure a flawless experience. This product is designed to maximize value across many functions, from Marketing to Product and Customer Care, and help enhance the user experience based on each user’s specific profile – gamers, remote workers, streaming fans, businesses that use cloud services, and more.?

SMBs are continuing to be at the center of attention for hackers?

In our recent SMB report summarizing the types and number of attacks blocked by SAM, we see that numbers are on the rise.??

SAM analysis revealed that an overwhelming 97% of subscribers faced port scans at least once a week, underscoring the persistent threat of unauthorized network access. Similarly, an average of 52% of customers encountered brute force attempts weekly, highlighting the relentless nature of malicious login credential guessing.?

SAM’s Network and Security Research Team found that while most brute force attacks stem from third-party servers on the internet, some originate from devices within customer networks. A closer examination of these intranet-based attacks reveals a notable vulnerability among off-the-shelf routers.?

Despite manufacturers releasing patches to address vulnerabilities, it's often challenging for business owners to maintain these updates. This security gap leaves countless small offices and home offices exposed to cyber threats, risking data breaches and compromising customer privacy, which could be catastrophic for small businesses.

In addressing these challenges, SAM’s customers distinguish themselves with a proactive stance, employing SAM’s platform-agnostic measures, including hot patching, to provide their subscribers with automated, real-time protection, simplifying vulnerability management.

Adding more value where it matters!

Our European customers report 50% reduction in churn and a 20-point increase in NPS among users of our services. Changing the landscape of network security for residential and small to medium-sized businesses has always been our goal – with a fully automated, zero-touch security solution that protect all connected devices, users can now truly enjoy a worry-free digital environment.?

Brazil! We Got You Covered!

We are thrilled to announce our first deployment in Brazil this September!??

Come and meet us in Paris!???

Global Prpl Summit 7th October?

Network-X 8th-10th October, Booth #D3?

To book a meeting with us use this link ?