Salestechstar Weekly Newsletter
SalesTech Star
SalesTech Star - an online publication for sales professionals to stay conversant on the latest happenings in sales tech
INTERVIEW OF THE WEEK
NEWS OF THE WEEK
Consumers are frustrated with the complexity and time demands of existing customer service experience options and want faster and easier options. That’s the clear finding of a national survey?of 469 consumers fielded by CX company?Callvu . 78% of respondents said they often have problems with existing service options on company websites and apps at least some of the time, and 35% report having problems when using them most or all the time. When they were shown a concept statement and illustration of a digital micro app as an alternative form of digital self-service to resolve issues, 71% said they were “interested” or “very interested” in trying them, and 47% were “very interested. Read More.....
Nomis Solutions (Nomis), an STG portfolio company and the leading provider of end-to-end pricing analytics and execution technology, is proud to announce the addition of Ananta Shamal?to its senior leadership team as VP, Head of Engineering. With over 25 years of engineering experience, Shamal is exceptionally well-suited to lead and elevate Nomis’ engineering organization. Based in Bengaluru, Shamal’s appointment will strengthen Nomis’ global presence, providing round-the-clock leadership that supports both the team and customers. Read More....
In 30 days, Kargo’s computer vision infrastructure was implemented across Armada’s warehouse hub network, significantly improving efficiency and ultimately yielding a 56% ROI.Kargo, a leader in artificial intelligence (AI) technology for logistics, and?Armada Supply Chain Solutions, LLC, a leading supply chain solutions provider, announce the successful rollout of Kargo’s computer vision solution at 240 dock doors to automate inventory management across Armada’s network of warehouse hubs. This strategic deployment underscores Armada’s commitment to leveraging innovative technology to provide unparalleled service to their customers, which include many of the largest restaurant brands in North America. Read More........
VitalPBX enhances customer support with advanced call recording, offering quality assurance, training, dispute resolution, compliance, and customer insights.
VitalPBX’s enhanced call recording transforms customer support by delivering essential tools for quality assurance, training, and compliance, helping businesses improve interactions and service”— Rodrigo Cuadra, VitalPBX CEO
The significance of delivering reliable and excellent customer support cannot be emphasized enough, especially in the rapidly evolving field of business communications. VitalPBX, a leading company in communication solutions, is pleased to share the substantial enhancements to its call recording feature, with the goal of elevating customer support. Read More.........
领英推荐
NLPearl.ai launches API, enabling seamless integration with existing systems and offering developers the tools to build custom AI-powered applications. NLPearl.ai, a pioneer in AI-powered phone agent technology, is thrilled to announce the launch of its new API. This significant development enables businesses to integrate advanced AI phone agents seamlessly into their existing systems, automating both inbound and outbound call activities, streamlining workflows, and significantly enhancing customer engagement. Read More....
Guest insights of the week
Clint Sharp discusses how to sell your product before building it and tips for staying agile in the development process to solve the biggest customer pain points.What if I told you that you should start selling your product before the first line of code has even been written?When I offer this advice to new founders I’m often met with shock or surprise. Isn’t it disingenuous to sell a product that doesn’t yet exist? But the reality is, early stage companies have so much more momentum than enterprises, that whatever you’re selling (with few exceptions) can be built faster than an enterprise can even implement it. Read More......
In today’s digital world, e-commerce giants control how many consumers shop and how businesses operate. But for small and medium-sized businesses (SMBs), the effects are much more complicated and often extremely tough to navigate – not to mention expensive. Traditional e-commerce models not only charge high fees and present intense competition but also limit SMBs’ freedom and growth. Open Commerce is a new way for SMBs to thrive in a fairer, more transparent retail space. Read More.......