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SalesTech Star
SalesTech Star - an online publication for sales professionals to stay conversant on the latest happenings in sales tech
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AI plays a transformative role in sales intelligence by processing tremendous amounts of data at speed, thereby uncovering customer insights that are of huge value. It empowers sales teams to go beyond traditional methods by using algorithms to predict customer behavior and recommend strategies while automating workflows. Machine learning also makes these platforms more accurate over time, which, in turn, helps the sales teams identify high-potential leads, understand customer pain points, and tailor strategies that increase conversion rates. This blog explores how sales intelligence powered by AI increases conversion rates while also increasing the engagement of customers and helps sales teams excel. Read Now.........
According to preliminary insights from?Mastercard SpendingPulse?, U.S. retail sales excluding automotive?increased 3.8% year-over-year?from November 1 through December 24. Mastercard SpendingPulse measures in-store and online retail sales, representing all payment types and is not adjusted for inflation.
“The holiday shopping season revealed a consumer who is willing and able to spend but driven by a search for value as can be seen by concentrated e-commerce spending during the biggest promotional periods,” said Michelle Meyer, chief economist, Mastercard Economics Institute. “Solid spending during this holiday season underscores the strength we observed from the consumer all year, supported by the healthy labor market and household wealth gains.” Read Now.............
Smargasy Inc ., a leader in business automation solutions, announced the launch of Aiden, an innovative AI-powered virtual receptionist under its?ClientConnectSuite?brand. This cutting-edge solution addresses the critical challenges faced by busy professionals who struggle with managing incoming calls, scheduling appointments, and maintaining consistent client communication.
Developed by Smargasy Inc.’s technology team, Aiden represents a significant advancement in automated customer service technology. The system combines advanced AI capabilities with practical business functionality, enabling small and medium-sized businesses to maintain professional communication standards without the overhead of full-time staff.
“Before Aiden, I was constantly missing calls while on-site with clients. Now every call is handled, every lead is captured, and my calendar is always full,” says Sarah, a small business owner who has experienced the transformation firsthand. Read Now...........
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Leading intelligent product demonstration solutions provider, Agent2.AI, announced a partnership with Alibaba to deliver a cutting-edge real-time product demo experience powered by Agent2.AI’s advanced Action Model technology. This collaboration aims to enhance Alibaba’s product user experience and accelerate customer conversion rates.
In the context of growing demand for efficient and interactive product demos in the SaaS industry, Agent2.AI’s solution emerges as a perfect fit, meeting market expectations. The technology not only enables users to independently explore product features but also leverages built-in data analytics to track user behavior in real-time, ensuring each demo is increasingly precise and efficient. Read Now...........
Customer experience teams, especially those within call centers, have often gotten the short end of the stick. This sector is infamous for having high turnover, which often results in the remaining CX agents trying to provide service with a skeleton crew full of new hires who don’t yet know the intricacies of the business. Then, since there aren’t enough agents to go around, callers get left on hold for extended periods of time and agents barely have time to take a breath between calls before the next one is ringing into their headset.
Once the call is connected, agents are often met with less-than-pleasant attitudes because of long hold times and other annoyances like convoluted menu trees and unhelpful robot voices. In fact, according to recent research, a shocking 9 in 10 customer service workers have reported a noticeable uptick in hostility and abuse from customers in the last year. In light of this, it’s no wonder retaining customer service representatives is challenging. It’s a vicious circle. Insufficient staffing leads to poor service leads to frustrated customers who take it out on agents which leads to agents quitting…resulting in insufficient staffing, and so on. But it doesn’t have to be like this. Read Now...............
The holiday season is a critical time for small to midsize businesses (SMBs), as sales during this period often make up a large portion of their yearly revenue. Yet, many SMBs don’t devote extra hours or resources to preparing for the surge in holiday demand, and that lack of attention to seasonal preparations is holding them back.
According to one of our most recent surveys, 70 percent of SMBs don’t dedicate additional time to getting their websites ready for the holidays. This likely contributes to the fact that only 10 percent of their overall site traffic comes during the holiday season. With holiday shoppers increasingly buying online every year, this lack of preparation is a gap SMBs can’t afford. Fortunately, artificial intelligence (AI) tools offer an accessible way for small businesses to compete during this important season without a huge time or resource investment.