Salesforce Unveils Agentforce — What AI Was Meant to Be
Salesforce News
News and behind-the-scenes stories from the official Salesforce Newsroom. For media inquiries contact [email protected].
In this edition: The future of AI is agents, and it’s here.?
In contrast to outdated copilots and chatbots that rely on human requests and struggle with complex or multi-step tasks, Salesforce’s newly announced Agentforce is like a self-driving car, using real-time data to adapt to changing conditions and operating independently within an organization’s customized guardrails.
Hear from Salesforce leaders and customers like OpenTable about how agentic AI is set to drive unprecedented efficiency and customer satisfaction.
The Big News
Salesforce today unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce, driving unprecedented efficiency and customer satisfaction.?
Agentforce enables companies to scale their workforces on demand with a few clicks. Agentforce’s limitless digital workforce of AI agents can analyze data, make decisions, and take action on tasks like answering customer service inquiries, qualifying sales leads, and optimizing marketing campaigns. With Agentforce, any organization can easily build, customize, and deploy their own agents for any use case across any industry.
Stories & Insights
Inside Agentforce: Creating AI Agents That Will Change Everything at Work
Salesforce is ushering in the third wave of the AI revolution, helping businesses deploy AI agents alongside human workers across the enterprise.?
Salesforce leaders share how, working together, these customizable agents can autonomously take action on tasks and free up workers to focus on the jobs only they can do.
Salesforce Helps Carnegie Learning Streamline Sales and Customer Service with AI
Carnegie Learning has grown nearly 300% in the past five years, and turned to Salesforce to keep up with the resulting sales and customer service demand.?
Salesforce AI has helped the education technology, curriculum, and professional learning solutions provider change its sales process by providing data-driven insights into potential customers, automatically surfacing relevant information during live customer interactions, and eliminating manual tasks with tools that reduce the quoting process timeline.
Watch: Can Companies Trust AI?
93% of IT leaders don’t completely trust AI outputs.?
Salesforce CIO Juan Perez and Esquire Bank CIO Kyall Mai share why that’s the case, what features need to be put in place to earn the trust of leaders when it comes to developing enterprise-first AI, and why AI agents are going to completely transform the way we do business.
More Innovations:
Did You Know?
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Leadership Presentation Expert | Founder: INKPPT & INKLUSIVE*
1 周Wow, this is really exciting news! It's amazing to see how far AI has come and how it's evolving to become more independent and adaptive.
2 questions: 1. how are you safeguarding against hallucinations? 2. Does Salesforce have any carbon reduction goals? How do you justify using such expensive compute for genAI, knowing it contributes massively to carbon emissions and the depletion of drinking water?
Enterprise Cloud Applications @ Oracle
1 个月Very fascinating! How does Salesforce's Agentforce ensure the accuracy and reliability of its AI-driven decisions when integrating data from various sources? It is crucial to have an approach of using clean, complete customer data from internal and external sources to guide sellers with intelligent recommendations.