Salesforce Technical Architect

Job Location - Gurugram

Responsibilities/Duties

• Design and implement scalable technical solutions on the Force.com platform across Sales Cloud, CPQ, Service Cloud and Customer / Partner Communities.
• Design user focused and innovative Salesforce solutions involving configuration of Salesforce, AppExchange packages, creation of complex data models, external integration, business process automation and custom functionality to solve business requirements.
• Effectively partner with technology teams to define and implement elegant, scalable and sustainable technical solutions translating business requirements into systems, services, and solutions using Salesforce technologies with best practices in mind.
• Lead Salesforce architecture and technical team; design, create and enhance application architecture and shape the architectural vision and roadmap for the organization.
• Work in a consultative fashion to improve communication, collaboration and alignment amongst teams inside and outside of the organization.
• Define overall architectural principles and framework. 
• Establish best practices, standards and operational guidelines, with focus on continuous improvement of platform reliability and serviceability.
• Be the lead subject matter expert in driving the industry best practices for the CRM ecosystem and associated integrated tools. 
• Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange
• Work towards continuously raising our standard of engineering excellence

Qualifications/Experience

• MS/BS degree in Computer Science with at least 3 years management or leadership experience in this field.
• 10+ years of experience in the Salesforce CRM, Billing and CPQ domains.
• 3+ years as Technical Architect independently designed and delivered complex projects.
• Strong understanding of the Salesforce Security model with hands-on experience in Salesforce configuration / customization using Apex, Visualforce, Triggers, Scheduled and Batch classes, Salesforce Shield, AURA, Lighting web components (LWC).
• Ability to develop technical performance architecture that solves most complex performance issues.
• Ability to create an environment for honest and open discussion to resolve critical issues by collaborating with team members. 
• Experience coordinating and working effectively with global teams
• Require excellent technical skills and outstanding analytical and influencing skills paired with great business insight. 
• Excellent spoken and written communication skills with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Ability to deal with ambiguity and thrive in a rapidly changing business environment.
• Experience with devops and Source Code management Tools 
• Experience with Agile methodologies, including scrum and continuous integration environments (Copado, Jenkins, Autorabit etc).
• Experience with integrating Salesforce.com with 3rd party applications using SOAP/REST API, Middleware, etc.
• Salesforce Certified Technical Architect or at least one architect certification (Certified Application Architect or Certified System Architect) is preferred
• Experience with CPQ & Quote to cash processes in a SaaS & recurring revenue company is ideal.

What We Do:

BirdEye is a Customer Driven Marketing all-in-one platform built from the ground up to help businesses turn every customer into a happy customer. The BirdEye platform enables businesses to monitor reviews from all major sites, gain new reviews, manage customer feedback, and automatically promote their good reputation across the web, social media, and search engines.

BirdEye Customer Experience Platform converts in-moment feedback into swift corrective actions, leading to positive experiences; our natural language processing and big data engine gleans all the customer feedback to provide businesses with actionable insights and competitive benchmarking to fine-tune products, services, and operations.

BirdEye closes the loop on customer experience and reputation management turning customer feedback into the next-generation marketing engine. BirdEye was founded in 2012, and we are now over 350 employees strong and obsessing every day about our over 40,000 businesses.

We have offices in Palo Alto, Sacramento, Denver, Dallas and New Delhi (Gurugram).

In addition to our relentless focus on the customer, we’ve received over $30 million in venture funding, we’ve won a PnP Hottest Startup Award and a Silver Stevie Award in 2016 and rank #15 on Saas1000, the Index of the fastest growing Saas companies. We aren’t slowing down anytime soon.

Interested candidates, please send their resumes at [email protected]

Regards, Iqbal Kaur