Salesforce for Success Newsletter

Welcome, Salesforce for Success readers! Enjoy self-help content, valuable Salesforce success tips, and the most recent product features.

In this edition, the spotlight is on the NEW Customer Success Score, the latest innovation announced at Dreamforce . It promises to revolutionize the customer experience! Additionally, we'll explore powerful enhancements like boosting productivity with Slack , the "Call Me Now" feature, and exciting additions to Salesforce certifications. Gain valuable insights into creating effective validation rules and optimizing workflows with Salesforce Flows. Stay ahead of the curve with the freshest updates straight from Salesforce. Don't forget to subscribe!

Driving Transparency and Insights with the Customer Success Score

Introducing the NEW Customer Success Score, the latest feature of the Signature Success Plan. Announced at this year's Dreamforce , the Customer Success Score is a simple and comprehensive measure of success with Salesforce . Signature customers can access a self-service dashboard, track progress with insight into historical trends and updates, and improve their Salesforce success with actionable recommendations. Unleash the full potential AI + Data + CRM + Trust with the Customer Success Score.

How IT Leaders and Teams Can Power Productivity with Slack

Salesforce’s business and informational technology teams use Slack to solve problems faster and do their best work.

??Introducing "Call Me Now"- Instant Support, Just a Call Away!

?? Tired of waiting in line? Experience real-time assistance with "Call Me Now" - our latest feature available exclusively for Signature core cloud customers like you!

??Exclusive: Hertz Unveils the Groundbreaking "Call Me Now" Feature??

Hertz Corporation values efficiency and timely support for their business needs. When they encountered an issue, they decided to use the new "Call Me Now" feature offered by Salesforce .

With just a few clicks, A Hertz manager was able to request assistance using the “Call Me Now” feature by submitting a short entry form with only six fields. Within minutes, they received a call from the Salesforce support team, who promptly addressed the issue. Impressed with the quick response, the customer used the feature multiple times. Each interaction was excellent, taking only around two minutes for a Salesforce support team member to respond.

The "Call Me Now" feature proved to be extremely beneficial to Hertz, providing timely help that allowed them to focus on their business without any unnecessary delays. They appreciated the ease of use and efficiency of the feature, making it an essential tool for their business success.

Trailblazing with Salesforce: Salesforce AI Associate Certification and Salesforce Data Cloud Consultant Certification

Stay competitive with the two newest certs.

The Salesforce AI Associate Certification Certification is designed for individuals from all backgrounds looking to validate foundational skills in the ethical handling of data as it applies to AI in CRM.

The Salesforce Data Cloud Consultant Certification is a professional certification for anyone interested in demonstrating their skills in designing, configuring, building, and implementing Data Cloud solutions.

If you're a Salesforce Premier or Signature Success customer, learn more about how to receive discounts on bulk certification vouchers.

How to Request Technical Support for Einstein Products

Learn how to request Technical Support for Einstein products! For general questions regarding the Einstein product suite, please check out the Salesforce Einstein Trailblazer Community for more information.

Step-by-Step: Creating Validation Rules for Case Status Changes

Learn how to create a validation rule to fix status change issues on case records. Thanks to Ajaypreet Singh Saini , Answers Leader in the Salesforce Trailblazer Community for sharing his knowledge with us.

Effortless RecordID Variable Creation in Salesforce Flow

?? Kudos to Jonathan Fox ??: Check out his amazing 60-second tutorial on “Creating RecordID Variables in Salesforce Flow”! ?????

Fixing Omni Channel Disconnects: Quick Guide

?? Kudos to Khyati Mehta ??: Watch this quick guide on "How to Troubleshoot Omni-Channel Disconnection"! ?????

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