Salesforce Programs, Investments Accelerate Digital Transformation in the Agentic AI Era
Salesforce News & Insights
News and insights from Salesforce. For media inquiries contact [email protected].
In this edition: From programs that enable educators to build more responsive support systems for students to investments in global markets, Salesforce is accelerating digital transformation in the agentic AI era for businesses, nonprofits, and entire communities.
See how Agentforce is bringing humans together with trusted autonomous AI agents to unlock new levels of productivity, innovation, and growth.
The Big Story
Salesforce Advances Innovation in Education with Agentic AI
At the 2025 Education Summit, Salesforce unveiled six nonprofits and educational institutions selected to be equipped with Agentforce. This will help streamline operations for teachers and counselors, enhance learning experiences, and expand pathways for student success.
By leveraging AI agents, these organizations can build more responsive, tailored, and efficient support systems, ensuring every student gets the help they need, when they need it.
This Week's News Roundup
Salesforce to Invest USD $1B in Singapore over 5 Years
Salesforce announced plans to invest USD $1B in Singapore over the next five years, affirming a strong commitment to accelerate the nation’s digital transformation and Agentforce adoption.
This investment will help support Singapore enterprises as they build limitless digital workforces, bringing humans together with trusted autonomous Agentforce agents to unlock new levels of productivity, innovation, and growth.
Singapore Airlines and Salesforce Collaborate on AI-Powered Customer Servicing Applications, Plan to Co-Develop More Solutions for the Airline Industry
Singapore Airlines is incorporating Salesforce’s solutions to streamline its customer service operations, helping it deliver more consistent and personalized service.?
The two companies also plan to co-develop AI solutions at the Salesforce AI Research hub in Singapore.
Salesforce Named to World’s Most Ethical Companies List for 16th Year
The Ethisphere Institute, a global leader in defining and measuring corporate ethical standards of business practices, has once again recognized Salesforce as one of the World’s Most Ethical Companies.
In the age of agentic AI, in which organizations are deploying tools that delegate routine tasks to autonomous AI agents, trust and ethics must take center stage. This latest recognition — the 16th honor from The Ethisphere Institute — underscores Salesforce’s commitment to ensuring transparency, ethical conduct, and good governance for all stakeholders.
Did You Know?
AI Agents Could Slash Tax Filing Time Up to 62%
The average American spends 13 hours filing their taxes each year, according to IRS estimates. That's longer than it takes to binge-watch an entire season of most TV shows.
But new research from Salesforce suggests AI agents could cut nearly 62% of that time as Americans embrace the possibility of agentic government services.
Salesforce customers like 1-800Accountant are starting to deploy AI agents to assist overwhelmed customer support representatives and accountants during the busiest time of year.
More than Seven in 10 College Students and Administrators Seek AI Agents to Close Support Gaps, Ease Burnout
New Salesforce research reveals higher ed students are eager for AI help in admissions, campus support, and coursework, while administrators are welcoming AI agents to enhance student support and address burnout. In fact, 77% of higher-ed students would use AI for time management, advising, and course registration.