Salesforce Premier Success Empowers Small Businesses to Be More Self-Sufficient

As a Salesforce CRM consultant for 20+ years, I’ve had the privilege of working with many small businesses, helping them navigate the Salesforce platform. While consultants like me can offer tremendous value, I also recognize that many small businesses want to become more self-sufficient in managing their Salesforce environment. That’s where Salesforce Premier Success comes in.

Salesforce Premier Success is a support plan designed to empower small businesses to get the most out of their Salesforce investment which can reduce the need for ongoing consulting services. In this article, I'll share how Premier Success can benefit small businesses and help them become more independent in managing Salesforce.

1. Access to Salesforce Experts Without the Ongoing Costs

One of the main reasons small businesses turn to consultants is for expert guidance. However, with Premier Success, you gain direct access to Salesforce specialists who can provide personalized support whenever you need it. This access means that you don’t always have to rely on a consultant to solve your problems—you can reach out to Salesforce experts directly. For small businesses, this is a game-changer. You get the help you need without the ongoing cost of a consultant.

2. Quicker Problem Resolution

When something goes wrong in your Salesforce environment, time is of the essence. Small businesses often don’t have the luxury of waiting days for a solution. Premier Success offers priority support, ensuring that your issues are addressed and resolved quickly. This faster turnaround time means less downtime and fewer disruptions to your business, reducing the need for emergency calls to your consultant.

3. Proactive Support to Prevent Issues Before They Happen

As a consultant, I often get called in when a small business is already facing a major issue. With Premier Success, you get proactive monitoring and alerts that can help you identify potential problems before they become critical. This proactive approach allows your team to address issues early, minimizing the need for reactive consulting interventions.

4. Customized Training for Your Team

One of the most empowering aspects of Premier Success is the access to customized training resources. Salesforce provides webinars, guided learning paths, and workshops specifically tailored to your business’s needs. This training helps your team build the skills they need to manage Salesforce on their own, reducing your reliance on outside help for day-to-day operations.

5. Guidance Through Complex Projects

Even with a strong in-house team, there are times when you’ll face complex projects that require a deeper level of expertise. Salesforce Premier Success includes access to Accelerators, which are one-on-one sessions with Salesforce experts who can guide you through specific challenges. This guidance can help your team complete complex tasks without needing to bring in a consultant for the entire project.

6. Cost-Effective Support

While Premier Success does come with a cost, it can be much more cost-effective than relying on consultants for every issue or customization.

7. Building Confidence and Independence

Ultimately, Premier Success is about building confidence and independence within your team. As a consultant, my goal is always to leave my clients in a better position than when I started. Premier Success helps achieve that by providing your team with the tools, knowledge, and support they need to manage Salesforce confidently. It fosters a culture of continuous learning and improvement, which is invaluable for small businesses looking to grow. The most successful Salesforce CRM implementations I have experienced are those where the client handles most of the day-to-day items themselves...and brings me in for the bigger things - data model design, automation, advanced reporting, etc.. - or just when they don't have the time to do it themselves.

Conclusion

As a small business Salesforce CRM consultant, I really enjoy supporting your Salesforce CRM system while also helping you become self sufficient. Salesforce Premier Success can reduce dependency on consultants like me by providing expert support, faster problem resolution, proactive monitoring, and customized training—all of which empower your team to take control of your Salesforce environment.

While consultants like myself will always be here to help when needed, Premier Success offers a pathway for small businesses to become more self-sufficient, saving time, money, and resources in the long run. If you're a small business looking to maximize your Salesforce investment while reducing your reliance on external help, Salesforce Premier Success is a smart choice.

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