Salesforce Outsourced Service Providers (OSP): Understand the Benefits for your Brand

If you’re considering adopting Salesforce as your e-commerce tech of choice, then read on, as your brand could greatly benefit from working with an Outsourced Service Provider (OSP). In this article, we’ll dive into the emerging trend of leveraging OSP programmes for e-commerce to help you make an informed decision.

The Evolution of Implementation Models?

The digital commerce landscape has undergone significant transformation in recent years, with integrated service models becoming increasingly important. "The future of digital commerce implementation lies in integrated service models that combine licensing, expertise, and solution delivery under a single umbrella". (Forrester) This strategy represents a fundamental shift from traditional licensing approaches. By maintaining ownership of both licensing and implementation, an OSP can deliver more cohesive, industry-specific solutions while potentially helping clients optimise their technology spending through CapEx rather than OpEx models, minimising risk.

What is a Salesforce OSP??

A Salesforce Outsourced Service Provider (OSP) is a strategic partner authorised by Salesforce to deliver outsource services at scale using the Salesforce platform. These partners are empowered to build, deploy, and manage business processes or operational capabilities as a service. (Salesforce) The OSP programme was introduced by Salesforce to improve their clients’ ROI, ensuring businesses get better results from their Salesforce investment.?

The OSP Advantage?

There are several advantages of working with a certified Salesforce OSP provider, some of which are:?

1. Access to Specialised Expertise – Outsourcing allows organisations to leverage specialised expertise that may be unavailable internally or within their geographic region, whilst saving time and resources, eliminating the cost of hiring, training, and infrastructure for an internal team.???
2. Scalable and Customisable Solutions – A Salesforce OSP offers scalable solutions tailored to your business needs, allowing you to adjust licences as required. For example, an OSP can start with the most cost-effective Salesforce licence to address an immediate challenge using basic features and scale up as your business grows.?
3. Strategic Market Expansion – Salesforce OSPs often develop market-ready solutions that address specific industry needs that Salesforce doesn’t necessarily provide, such as e-commerce accelerators.
4. Flexible commercial agreements that work for you.
5. Alignment of opportunities with Salesforce and The Commerce Team Global - ensuring the clients gets the true benefit of the partnership.

The Good News… We Are a Certified Salesforce Outsourced Service Provider!?

The Commerce Team Global has been selected to expand our partnership with Salesforce through their OSP programme, thanks to our proven results, industry expertise, and deep technical knowledge enabling us to offer clients alternative options for Salesforce implementations.?

Our focus is on creating tangible results and maintaining long-term relationships. This allows us to provide unbiased advice on which Salesforce tools may benefit your business—and which may not.?

Conclusions and Recommendations?

Engaging with a Salesforce Outsourced Service Provider offers a strategic pathway to more efficient change management and faster implementation. However, because you’re dealing with a third-party provider, it’s important to choose a trusted business that can ensure that your data is handled safely, with proper security measures and all communication barriers are eliminated for smooth project execution.?

To ensure an exceptional experience for our clients, The Commerce Team Global is certified with ISO 27001 and 27701 for information security and data privacy and offers round-the-clock support across different geographic areas and time zones.?

To learn more about our Salesforce OSP programmes and how these can help your business, reach out to [email protected]?

Looking to explore SFCC for your e-commerce business? Our monthly Salesforce Commerce Crowd webinar series delves into best practices and real-world use cases from retailers operating in an SFCC environment. Watch past episodes and stay tuned for upcoming ones!?