Salesforce May '24 Updates
1.?????? Salesforce Once Again Ranked #1 CRM Provider for the 11th Consecutive Year
The premier global market intelligence organization, International Data Corporation (IDC) ranked Salesforce as the #1 CRM provider globally once again for the 11th consecutive year in its Worldwide Semiannual Software Tracker 2024 Report. Read on to know why.
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2.?????? Salesforce released Unified Knowledge to Enable Service Firms use 3rd party data to power Gen AI and Self-service experiences
To enable businesses that are investing in AI to enhance their customer experience and make it more meaningful, Salesforce announced a new solution – Unified Knowledge that seamlessly integrates data from 3rd party sources into Salesforce. Click on the link to find out more.
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3.?????? IDC MarketScape Report: Salesforce Announced as a Leader in the Enterprise B2C Digital Commerce Category
Trusted by some of the world’s leading retailers across the globe, Commerce Cloud has become the go-to solutions for firms to maximize their revenues from digital channels which is one of the reasons why it has been announced as the Leader in the Enterprise B2C Digital Commerce segment in the IDC MarketScape Report. Read on to dive deeper into understanding how you can boost your retail business.
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4.?????? New AI Tools in Education Cloud to Empower Schools Improve Student Support, Enhance Career Readiness, and Increase Enrollment
With only a mere 11% of college students feeling confident about being ready for workforce, Salesforce released Education Cloud – a brand-new solution to enable educational institutions map out personalized paths for students from coursework and graduation to mentorship programs. Click on to read more.
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5.?????? Salesforce Released MuleSoft B2B and B2C Integrations with AI to Boost End-to-End Order Lifecyle Management
With IT teams being inundated with a myriad of disparate systems integration requests, it gets even more difficult for those in the retail, manufacturing, healthcare, logistics, and consumer goods industries. To enable IT teams, unify data and achieve end-to-end order visibility, Salesforce has launched MuleSoft B2B and B2C integrations with AI. Head on to the link to find out more.
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6.?????? Salesforce extends Gen AI Capabilities to Channel Sales Teams
Salesforce now makes new CRM, Slack, and AI available to 3rd party resellers, channel managers, brokers, and indirect sellers through its Partner Relationship Management solution – to help them boost collaboration, improve productivity, drive growth, and deepen relationships. Click on the link to find out more.
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7.?????? Einstein 1: Salesforce’s New Marketing and Commerce Innovations to Boost Complete Customer Journey with Trusted AI and Unified Data
One thing that marketers and commerce professionals struggle with is gaining insights into their customers with their data scattered across various platforms. To help them unify data with the help of AI and gain insights into complete customer journeys, Salesforce released new marketing and commerce innovations in the Einstein 1 Platform. Read on to find out how these innovations will power marketing and commerce professionals and drive business growth.
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8.?????? Salesforce Enhances Commerce Cloud: New Features for Richer Online Shopping Experiences
While 32% of customers being quick to switch brands once they face any bad customer experience, the stakes are high especially for ecommerce businesses. To enable ecommerce businesses to deliver integrated customer experiences, Salesforce announced new capabilities in the Commerce Cloud. Head on to the link to find out more.
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9.?????? Salesforce expands Service Cloud: Boosting Digital Engagement and Contact Centers Growth
On an average, a customer engages with any brand across eight different channels which can lead to complicated resolution journeys, inconsistent communication, and frustration. To help business contact centers combat these outcomes, Salesforce released Service Cloud Digital Engagement enhancements. Read on to find out how it empowers businesses to deliver more value to customers.
Congratulations on another year of being the top CRM provider! Your updates continue to impress and inspire.