Salesforce June'24 Updates
1.?MuleSoft Unveils AsyncAPI: Revolutionizing Real-Time AI-Powered Customer Experiences
With over 60% of consumers expecting businesses to respond to their requests in real time, companies need to meet this demand by building faster communication methods between applications. MuleSoft’s AsyncAPI release enables organizations to adopt EDAs (Event-driven Architecture) and build APIs faster by bringing diverse integrations into a single platform. Read on to discover what’s new in this AsyncAPI and how it can improve your business.
2.?Salesforce’s AI-Powered Life Sciences Cloud Revolutionizes Patient and Healthcare Professional Engagement for Pharma and MedTech Companies
Rising drug costs, the tedious recruitment process for hiring the right candidates for clinical trials, regulated scrutiny, and more are compelling life sciences firms to do more with less. Read on to learn how Salesforce’s Life Sciences Cloud can help these companies prepare their businesses for the future with the help of AI and deeper customer insights.
3.?Salesforce Launches the World’s first LLM Benchmark for CRM
With the growing number of Large Language Models (LLMs), businesses need to choose the ones that work best for their customers without compromising their privacy and safety. Click on the link to understand how Salesforce’s World’s first LLM benchmark can help businesses evaluate LLMs to integrate into their CRMs.
4.?Salesforce Unveils New Capabilities to Revolutionize Revenue Lifecycle Management
Improving seller experience is a great way for businesses to drive revenue growth. With Salesforce’s new capabilities introduced to Revenue Lifecycle Management, companies can automate their quote-to-cash process and scale seamlessly. Read on to find out more.
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5. Salesforce Integrates Project and Task Management into Slack with the New Lists Feature
Despite many project management tools in the market, businesses using these tools can complete only a mere 34% of projects. To enable companies to manage projects and tasks better, Salesforce announced the general availability of Slack lists. Read on to find out how it can improve your teams’ productivity. https://www.salesforce.com/news/stories/slack-lists-news/
6.?Salesforce Announes New Capabilities in the Consumer Goods Cloud to Empower Retail Businesses
New Salesforce Capabilities Enhance Consumer Goods Planning and Execution with Unified Data and AI Insights
On average, consumer goods businesses use about 18 data sources to identify promotion opportunities and drive customer engagement, which makes it difficult to scale their marketing and sales efforts. Salesforce announced the Consumer Goods Cloud to empower FMCG businesses from ideation to planning and execution, making the entire process intelligent and efficient. Click on the link to discover more.
7.?Salesforce Announces the General Availability of Data Cloud Vector Database to Transform Customer Experiences
Businesses have a tough time drawing insights from unstructured data like PDFs, call transcripts, emails, and more, comprising 90% of untapped customer data. With Salesforce’s Data Cloud Vector Database, firms can integrate them into customer profiles easily without fetching them manually. Read on to discover how this solution can help you transform customer experiences with the help of AI.
8.?Salesforce Unveils New AI Innovations to help Sales Reps to Close deals faster
A recent study claims that sales reps spend 70% of their time on non-selling and administrative tasks and only 20% on prospecting and reaching out to customers. To improve how reps use their time and better understand customer needs, Salesforce announced new innovations for Sales Cloud that supercharge their sales process and thus close more deals faster. Click on the link to find out more. https://www.salesforce.com/news/stories/ai-for-sales-calls/