Salesforce February '24 Updates

Salesforce February '24 Updates

1.?????? Salesforce’s Spiff Acquisition: Empowering Companies to Unlock Growth

Another addition to the Salesforce family is Spiff, a leading provider of incentive compensation management (ICM) software that will be integrated into Sales cloud to help businesses boost their selling and unlock growth. Head on to the link to read more.

https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-spiff/

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2.?????? Unlocking Personalized Learning: Salesforce Enhances Trailhead GO App

Salesforce updated Trailhead GO, a mobile app for all in the Salesforce environment to learn in-demand skills and equip them for tomorrow’s challenges. With the new Trailhead GO app, all the Salesforce aspirants and trailblazers can get access to personalized learning content and connect with each other better. Click the link to learn more.

https://www.salesforce.com/news/stories/trailhead-go-today-page-news/

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3.?????? Salesforce Joins NIST to Build Safe and Trusted AI

Trust has always been #1 value at the core of Salesforce. In line with that commitment to ensure that AI is inclusive and safe for everyone to use, this CRM giant is now a part of National Institute of Standards and Technology (NIST), that is the United States’ AI Safety Institute Consortium. Click on the link to learn more.

https://www.salesforce.com/news/stories/nist-ai-consortium/

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4.?????? Einstein Copilot, Salesforce’s Conversational AI Assistant now Available for businesses

Salesforce announces the general availability of beta Einstein Copilot, its very own conversational AI assistant that is designed to improve productivity, deliver grounded business insights, and help companies cater to their customers better. Head on to the link to learn more.

https://www.salesforce.com/news/press-releases/2024/02/27/einstein-copilot-news/

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5.?????? Gain Deeper Customer Insights with Salesforce’s New Tableau Pulse Powered by Generative AI

Salesforce Releases Tableau Pulse, to enable businesses extract insights and make sound decisions faster powered by Generative AI and analytics. IF you’re using Embedded Analytics solutions and Tableau Cloud editions, Tableau Pulse is readily available to use for free. Click on the link to learn more.

https://www.salesforce.com/news/stories/tableau-pulse-general-availability-news/

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6.?????? MuleSoft named a leader in Gartner Magic Quadrant for iPaaS for 8 Years in a Row

Gartner Inc. once again named MuleSoft a Leader in Gartner Magic Quadrant for Integration Platform as a Service (iPaaS) and API Management underscoring its role in accelerating growth and driving digitalization. Head on to the link to find out more.

https://www.salesforce.com/news/stories/gartner-magic-quadrant-ipaas-2024/

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7.?????? Salesforce unveils AI-Powered Billing Support for Communication Service Providers

Salesforce introduced Billing Inquiry Manager, an AI-driven solution in Communications Cloud that will revolutionize customer support enabling agents with deeper insights into payment history, billing details, and faster issue resolution. The Billing Inquiry Manager is all set for a Summer Release that will help businesses enhance customer satisfaction and improve agent productivity. Click on the link to learn more.

https://www.salesforce.com/news/stories/billing-inquiry-manager-news/

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8.?????? Salesforce named a Leader in the 2024 Gartner Magic Quadrant for Customer Data Platforms

Salesforce Secures Leadership Position in 2024 Gartner Magic Quadrant for Customer Data Platforms, reinforcing its Dominance in Delivering Cutting-edge Solutions. The Recognition emphasizes Salesforce's unwavering commitment to excellence in customer data management, cementing its pivotal role as a market leader. Head on to the link to learn more.

https://www.salesforce.com/news/stories/gartner-magic-quadrant-cdp-news/

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9.?????? Salesforce Introduces Marketing Cloud Growth: Uniting CRM, AI, and Data to Empower Small Businesses

Launching in H2 2024 in the U.S. and Canada, Marketing Cloud Growth – the innovative edition from Salesforce seamlessly integrates marketing automation with sales, service, and commerce on the Einstein-powered platform, revolutionizing audience segmentation and delivering a unified multi-channel marketing experience. Click on the link to learn more.

https://www.salesforce.com/news/stories/marketing-cloud-growth-announcement/

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10.?? Salesforce Unveils Clean Energy Program Management for Utilities, Paving the Way for a Sustainable Future

Salesforce Launches Clean Energy Program Management on Energy & Utilities Cloud to Streamline and Boost Customer Participation in Energy Efficiency and Conservation Initiatives. Built on the trusted Einstein 1 Platform, the solution addresses climate change concerns, offering utilities an efficient tool in response to public worries about industry inaction and affordability. Read on to find out more.

https://www.salesforce.com/news/stories/utility-sustainability-technology/


11.?? Salesforce Unleashes Trusted Generative AI in Slack for Enhanced Customer Experiences

Salesforce Unveils Slack AI: Boosting Productivity with AI-Powered Search, Channel Recaps, and Thread Summaries. Users save an average of 97 minutes weekly, addressing the challenge of efficient information retrieval for enhanced team productivity and decision-making. Click on the link to learn more.

https://www.salesforce.com/news/stories/slack-ai-news/

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