Salesforce Announces AI Cloud – Transforming Enterprises with Trusted Generative AI
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Salesforce, the leading CRM platform, has unveiled its groundbreaking AI Cloud, a suite of capabilities that brings trusted, open, and real-time generative AI to enterprises. With the introduction of the Einstein GPT Trust Layer, Salesforce sets a new industry standard for secure and compliant generative AI, addressing concerns such as data privacy, security, and governance. This exciting development reinforces Salesforce's position as the number one AI CRM platform, empowering businesses to enhance customer experiences, drive productivity, and unlock innovation.
Unleashing the Power of AI Cloud:
AI Cloud leverages Salesforce's renowned Einstein AI capabilities, which currently powers over 1 trillion predictions per week across the platform's applications. With generative AI at its core, Einstein revolutionizes sales, service, marketing, and commerce, enabling companies and employees to be more efficient and productive.
AI Cloud in Action:
The capabilities of AI Cloud are vast and impactful. Sales representatives can leverage personalized email generation to tailor their communication to individual customer needs, while service teams can automate personalized chat replies and case summaries. Marketers can create customized content across various channels, engaging customers and prospects effectively. Commerce teams can utilize AI-generated insights and recommendations to deliver tailored commerce experiences throughout the buyer's journey. Moreover, developers can take advantage of code generation and predictive bug detection, streamlining processes and improving efficiency.
AI Cloud is reshaping the future of enterprise by bringing trusted generative AI to businesses, enabling them to unlock incredible innovation, productivity, and efficiency.
The Importance of Trusted Generative AI in the Enterprise:
While company leaders recognize the immense potential of generative AI, concerns about risks such as hallucinations, toxicity, privacy, bias, and data governance have created a trust gap. According to recent Salesforce research, 73% of employees believe that generative AI introduces new security risks, and a significant portion of users lacks knowledge on data security measures. AI Cloud bridges this trust gap by introducing the Einstein GPT Trust Layer, which ensures that sensitive customer data remains secure and separate from large-language models (LLMs). This groundbreaking innovation provides enterprises with the benefits of generative AI while upholding stringent data governance controls.
Building a Secure and Open Ecosystem:
AI Cloud embraces openness and collaboration, offering support for third-party LLMs from Amazon Web Services (AWS), Anthropic, Cohere, and others. These LLMs are hosted entirely within Salesforce's infrastructure, enabling customers to retain data securely and enjoy seamless integration. Salesforce has also forged a trusted partnership with OpenAI, utilizing their leading Enterprise API and safety tools in conjunction with the Einstein GPT Trust Layer to ensure robust data retention within the Salesforce environment.
With the Einstein GPT Trust Layer, Salesforce sets a new industry standard for secure generative AI, bridging the trust gap and empowering companies to embrace the full potential of AI while ensuring data privacy and governance.
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Accelerating Enterprise Innovation with AI:
AI is projected to fuel over $15 trillion in global economic growth and increase GDP by 26% by 2030. AI Cloud harnesses the full power of Salesforce to boost productivity and efficiency across industries, driving innovation and unlocking new opportunities for companies. Salesforce's commitment to trusted generative AI extends to every product, including Sales GPT, Service GPT, Marketing GPT, Commerce GPT, Slack GPT, Tableau GPT, Flow GPT, and Apex GPT, providing comprehensive AI-powered solutions tailored to specific business needs.
Enabling Personalized Experiences:
Salesforce's AI Cloud places a strong emphasis on personalized customer experiences. By leveraging optimized AI prompts, harmonized data, and context-rich information, sales, service, marketing, commerce, and IT teams can derive instant value from trusted generative AI without concerns about irrelevant or erroneous outputs. This ensures that businesses can deliver exceptional customer engagement, improve operational efficiencies, and foster customer loyalty.
Realizing the Potential of AI Cloud:
Prominent companies such as AAA - The Auto Club Group, Gucci, Inspirato, and RBC US Wealth Management have already embraced Salesforce's new AI-powered capabilities and witnessed significant value. By adopting
?AI Cloud, these organizations have accelerated their digital transformation journeys, improving member engagement, driving innovation, and optimizing operational processes across various business functions.
Availability and Pricing:
For enterprises seeking rapid revenue growth and increased productivity, Salesforce offers the AI Cloud Starter pack, priced at $360,000 annually. This package includes essential building blocks such as Data Cloud, MuleSoft automation, Einstein, Tableau Analytics, Slack, CRM, and a complimentary AI-readiness assessment from Salesforce Professional Services.
AI Cloud is not just about technology; it's about delivering personalized customer experiences, transforming the way businesses interact with their customers, and driving the next generation of loyalty and engagement.
Salesforce's AI Cloud represents a game-changing development in the realm of enterprise AI. With its trusted, open, and real-time generative AI capabilities, powered by the Einstein GPT Trust Layer, businesses can revolutionize their customer experiences and enhance productivity across all areas of operation. By embracing AI Cloud, enterprises can unlock innovation, drive growth, and remain at the forefront of the AI revolution.