Sales Community - Playing for the Consolation Prize
Randy Seidl
Board Member | CEO | CRO | Executive Recruiter | Sales Community Leader | Advisor | Consulting
Consolation Prize?
As sales professionals, we want to win every deal.
But when you lose, how you lose is extremely important and show's a great deal about yourself as a professional and about your brand.
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'Operationalizing Sales' with Sean Foster
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Randy's Tips to Sell More ?? Excerpts from Your Go-To Sales Advisor
Playing for the Consolation Prize
By Andy O’Brien, SVP General Manager North America at OpenLegacy
What the Idea Is: You want to win every deal you are engaged in, but how you lose and position yourself after that is very important. Human nature, personal possessiveness, and follow-up from your boss shape this. Remember your brand—be self-aware when you are losing, and position yourself for the consolation prize with that client. Focus on how to find the next deal where you can get a commitment on the spot, thus getting a contract in place and finding revenue for the company.
Here’s an example: If you lose your deal in a production environment for $5M, how do you lose gracefully and ask for a smaller deal in a development environment? Have the self-awareness to know when to flip gears; don’t get off the big deal too fast; but once it is apparent, look for other specific asks. Be very specific—ask, “Will you give me a deal here, now?” If you can get the development deal as consolation prize, you can get a contract in place and perhaps build a go-forward revenue annuity.
Why It Is Valuable: It’s about your brand; build it as a mature person who is looking to have a productive, mature, and trusting relationship. Get something in place that gets the heavy work out of the way and creates more access than you had in the past. Once you have one signed deal, it’s easier to go back again and ask for something else.
How It Works: Sales planning is critically important. If you have built a sales campaign, this strategy should be a part of the plan. (Building a reverse timeline is a great practice; see the next idea for the details.) If you get bad news, know what your plan will be to handle that situation. Remember, existing customers are a lot easier to sell to than new ones.