Safety measures by Airlines

I traveled to Bangalore last week and thought I’d share my experience with you.

I found Indigo Airlines to be very focused on safety measures - they had taken numerous precautions to ensure passengers health and well-being.

I want to compliment Indigo on the efforts they took both in terms of cleanliness and adhering to timelines and punctuality. We had a very good experience and were assured of safety and timeliness both, which was delivered. So full marks to Indigo for their professional approach during these trying times. Had a wonderful & safe flight as always, amidst #COVID19India with #LeanCleanFlyingMachine @indigo

However, the experience with Go Air was not as pleasant. My son had booked a return flight from Bangalore on GoAir. The flight was cancelled which left him high and dry. When he tried to book a flight prior to his original flight, he was charged extra. Wouldn’t it be great if the airline themselves take the responsibility of auto-scheduling another flight for their customers with cancelled flights? This is the kind of customer experience that is now a hygiene factor for most – assurance that your needs will be taken care of when inconvenienced. And to add to the mix, the flight my son booked was delayed, and took off even later the original flight! So, all in all, an unpleasant experience and I am sure my son will take it up with the airlines. Such episodes often turn holidays upside down and airlines can easily turn this into an opportunity to differentiate themselves on customer service. So GoAir please note that “Customers are your humsafars, don’t make them suffer.”

Mobility services, in this case air mobility services, has the ability to make journeys memorable and that’s what airlines/mobility players should strive for.