Safety Inspection Audits

As our Hotels are slowly opening their doors again, not only to welcome Guests return, but also seeing employees rejoin their departments from perhaps lengthily absences. We now have an obligation to retrain, and energize our teams of the Hotels Safety requirements.

We have perhaps relied for many months on our Front Office, Engineering, & Security teams, not only to carry out the general functionality of their positions, but also to multi-task, just to keep Hotel, and building safe, and operational, due partly to department down sizing.

Normality now seems to be a strange term of how our hotels operated Pre-Pandemic March 2020 to present. Will we see these Norms return again! unfortunately my opinion is that we will not experience those levels of business anytime in the near future, and certainly within the next 2-3 years. There will be exceptions to this opinion in regards to location, and particular need.

We must accept change, and welcome this time as a great opportunity to review how we conduct business, and retain our existing loyalty and attract new customer's, and guests through loyalty programs, technology & innovation

What will Not change is the existing commitment to Guests and Employees Safety & Security. Through the last 17 months a majority of Hotels around the world have relied on their down sized teams to work together to retain the Safety & Security of their buildings, and facilities. Documented Daily, & Weekly safety walk throughs by the Security team should not have changed, and continued to mitigate against existing and possible Risks.

Safety Inspection Audits.

Most Hotel companies will have in place an internal quarterly documented Safety walk though plan which in some cases are conducted in unison with the hotels Quality Assurance Manager that will work with the Security team to oversee this very important task. It is so important that this audit is completed thoroughly, and in detail where items found at fault are rectified, and that complete follow up reporting is conducted, with accountability.

This Pandemic has already started to change the way Hotels operate, and carry out business with new technology, enhanced cleanliness procedures, and less Guest interaction. Some of the main reasons guests will continue to remain loyal to a Brand will always be Customer Care, their feeling of Well Being, and mostly their feeling of being Safe & Secure.

Clive Hamdorff