Is the SaaS UX different?

SaaS (Software as a service) products are new-age software. It is browser software that is available for every single internet user. So what are the differences between old-school software and SaaS software?

"The only difference between SaaS technology and software on a smartphone or computer is that the software itself is in the cloud. It is accessed via the Internet, and the program itself runs on the capacities of virtual servers, so it does not load your computer or smartphone."

Now, let's come to the point as a UX person What are the areas you take care of while creating a SAAS product?

EXTRA EFFORT

You have to put extra effort into end-user understanding. Because you are creating something for every internet user. Also, you don't know the volume of actual users and their behavior.?

If your software belongs to a particular industry, Then work on your base structure and then test it with actual users.

STRONG DESIGN SYSYTEM

A strong design system is also an important part of SaaS. If you are lacking consistency in your product then users will be frustrated.

So try to engage your user by creating informative content, notification responses, clicks and scroll behavior, keyboard shortcuts, information grouping, etc. Whichever shutes your product. be consistent throughout the product.

CUSTOMIZATION

Customizations are common in SaaS so users can make changes as per need. Enduser understanding reveals some hidden thing because every single user goes differently on your product.

Also, they expect different customizations as per their experience. But you are not able to give them all so, the best way is to take out some common suggestions and discuss the possibility with the technical support as per your product.

Explore every single node of information that helps you to improve your structure. So many design structure templates and methods are available out there on the internet, take them into practice or create your own to map everything.