RWA Insight - Consumer Duty Implementation Plans – Good Practice
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This Week's Top Articles?From RWA Insight
Consumer Duty Implementation Plans – Good Practice
In?last week’s article, we discussed key focus areas recommended by the FCA in their review of firm’s Consumer Duty implementation plans. This week, we’re looking at the elements of good practice highlighted by the regulator, with the intention that firms can “develop their implementation plans and approach in line with good practice where appropriate”.?
In this article,?Chloe Morris?looks at the key examples of good practice the FCA highlighted from their review of firm’s Consumer Duty implementation plans.
To read the full article and ensure you remain compliant, click?here.
3 Ways CPD Can Help You Advance Your Career in the Insurance Industry
In the insurance industry, continuing professional development (CPD) is a crucial component of career advancement. As the industry is constantly evolving, insurance professionals must continuously learn and develop their knowledge and skills to stay current and relevant in their field. By engaging in CPD, professionals can ensure that they are well-equipped to handle the changing needs and expectations of their clients, as well as meet any regulatory requirements or industry standards.
As well as being a regulatory requirement, CPD offers you a chance to develop new skills and knowledge. In this article,?Luke Forrest?offers 3 ways CPD can help you advance your career in the insurance industry.
Click Here?to read the full article.
How Can Insurance Firms Support Disabled Customers in Pursuing Their Financial Objectives?
23% of people?with mental health problems avoid switching insurance providers because they find it overwhelming. How can a disability affect a customer’s experience?
In?last week’s article, we looked at diversity and inclusion in customer service under the Consumer Duty. This week, we will be looking specifically at disability, one of the nine protected characteristics, and how it can affect a customer’s experience.
In this article,?Regine Tse?looks at 4 considerations?#Insurance?firms should make to ensure the best outcomes for disabled customers.
Click Here?to read the full article.
Aviva Development Zone
The Development Zone is the system of choice for over 16,000 professionals in the insurance and other regulated sectors and boasts an extensive catalogue of more than 500 regulatory, technical and business skills courses.
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Well over a million-course completions have been recorded within the platform over the past ten years, demonstrating the impact that the Development Zone has had in furthering training and competence in the general insurance sector.?
To start your 14-day free trial?Click Here
To view, the brochure?Click Here
Featured Courses
Communication is at the heart of any culture. Businesses that take the time and effort to maintain open and honest communication with their staff are working towards fostering a strong and healthy workplace culture, which will ultimately reflect outwardly on the relationships with, and outcomes of, their clients.
Existing users can find these courses and over 500 more, in their course catalogue.
Quiz Of The Week
The Aviva Development Zone’s Communication Skills courses can encourage users to share their ideas and opinions without the fear of reproach, to understand the importance of constructive feedback, as well as how to manage difficult conversations.
More from RWA & Searchlight Solutions:
We’re thrilled to announce that the Development Zone has been shortlisted for the National Insurance Awards 2023 in the?'Innovative Product Award – Specialist' category!
We’re proud of the hard work our team has put into creating the Development Zone and are happy to be recognised for our commitment by?Insurance Today
Searchlight has been providing learning and development support to insurance intermediaries for over 23 years. Its nationwide team of training associates have an array of technical and general insurance-specific knowledge and, most importantly, the ability to bring the subject matter to life with energy and enthusiasm.?From regulatory and technical insurance skills to management and communication, Searchlight’s workshops are available online and face-to-face.
Regular skills development opportunities, such as face-to-face training and online learning workshops motivate staff and allow them to grow with your business. With all courses available in three competency levels – Searchlight learners can choose the level that is most suited to their ability.
To find your nearest training centre or for further information on Searchlight’s online workshop offering, visit:?