Rule #12: Recover With Flair
“Recover With Flair” is my new favorite mantra, thanks to?this week's Growth League guest, Sunayna Tuteja, the first ever Chief Innovation Officer at the Federal Reserve System.
I think I've been obsessed with failure and, more importantly, learning from it for as long as I can remember. For instance, I just found?this?2012 interview series I did for the Kauffman Foundation on Learning from Failure.?
But “Recover With Flair” means much more than learning from the failure. It means "Make It Right!" It means "Turn it into something even more special!" It means "See the setback as an opportunity!"
I used to be a server at a fancy restaurant that made you replace the word “problem” with “opportunity.” That tiny shift in language really does something powerful to your brain. I distinctly remember a time when I came to my boss and said, "We have a big opportunity, I just spilled a bowl of soup on one of our guests." But I'll be darned if we didn't comp their meal, give them a gift card to come back and offer to do their dry-cleaning for the clothes I got dirty. That's recovering with flare!
The words we use matter.
领英推荐
A study published in the Journal of Experimental Psychology by Harvard Business School professor, Dr. Alison Wood Brooks, documented the power of replacing "I am anxious" with "I am excited" in three separate studies. Participants were divided into two groups and told to say to themselves either "I am anxious" or "I am excited" before a difficult task. Those who were "excited" performed better and were more likely to view the challenge before them as an opportunity.
THE WORDS WE USE to talk to ourselves MATTER.
That's why I'm adding “Recover With Flair” to my mantras. Listen to the full episode of The Growth League with Sunayna?here.
And let me know some powerful phrases you've come to use!
-Diana
Senior Communication Professional
2 年Embed it all across the organization and eliminate performance "appraisals" or whatever the current label is for them. They serve to institutionalize mistakes and create a written artifact to that effect. Eliminate them with Flair!
First Vice President and Chief Operating Officer FRB KC
2 年Killin’ it as always you two Diana Kander Sunayna Tuteja
Chief Innovation Officer at Federal Reserve System
2 年?? its not about the setback, its all about the comeback! Diana Kander - an absolute treat to spend quality time with you, nerding out on all things innovation & servant leadership. Cheers to you for bringing together a diversity of perspectives and generously sharing with all of us via the growth league. Grateful to be in your orbit!??
Chief Payments Executive, Federal Reserve Financial Services
2 年Recover with Flair - love it. Thanks for sharing, Diana!
Growth Focused Business Leader | Sales | Marketing | Operations
2 年LOVED this episode!!! I want to be friends with Sunayna!