RPA scaling up and morphing into Cognitive Automation

We concluded #RPA conference orgnizaed by Clariden glocal. @belmond capital lead a Masterclass B Scaling From Traditional RPA to Cognitive Automation and did a presentation on Putting Cognitive RPA to Work with Unstructured Data.

The take away are:

1. RPA is scaling up and getting mature
2. RPA is starting to morph into Cognitive Automation integrating cognitive intelligence tools.
3. The main use cases remain in Ops and Finance with productivity as main KPI
4. Unstructured Data like invoices srta to be more and more integrated into the processes with the use of intelligent OCR and NLP tools
5. This year we talked much more about governance compare to one year ago.

In term of implementation:

A- RPA has to be part of a broder change programme and communication on "why and what" should not underestimated. Tech guys seems to forget the soft stuff

B- RPAs skills need to be developped in the business, Ops and Finance not just IT

C- Any RPAs programme needs to go hands in hands with process mapping and engineering work. There seems to be a gap of process engeering skill sin companies.

Looking forward to next year RPA conference to see the progress made.