RPA- Robotic Process Automation
RPA is nothing but the use of software with Artificial Intelligence and Machine Learning capabilities to handle high-volume,repeatable tasks that previously required humans to perform.
BENEFITS TO PERFORM
- Enabling better customer service.
- Ensuring business operations and processes comply with regulations and standards.
- Allowing processes to be completed much more rapidly.
- Providing improved efficiency by digitizing and auditing process data.
- Creating cost savings for manual and repetitive tasks.
- Enabling employees to be more productive.
APPLICATION OF RPA
The technology of RPA can be applied specifically to a wide range of industries.
Process automation
Technologies like presentation-layer automation software — a technology that mimics the steps of a rules-based, non-subjective process without compromising the existing IT architecture — are able to consistently carry out prescribed functions and easily scale up or down to meet demand. Process automation can expedite back-office tasks in finance, procurement, supply chain management, accounting, customer service and human resources, including data entry, purchase order issuing, creation of online access credentials, or business processes that require “swivel-chair” access to multiple existing systems.
IT support and management
Automated processes in the remote management of IT infrastructures can consistently investigate and solve problems for faster process throughput. RPA can improve service desk operations and the monitoring of network devices. Separating scalability from human resources allows a company to handle short-term demand without extra recruiting or training.
Automated assistant
As in voice recognition software or automated online assistants, developments in how machines process language, retrieve information and structure basic content mean that RPA can provide answers to employees or customers in natural language rather than in software code. This technology can help to conserve resources for large call centers and for customer interaction centers.
THE EVOLUTION OF RPA
RPA has evolved from three key technologies
a) Screen Scraping
b) Workflow automation
c) Artificial Intelligence.