RPA Launch is Just the Beginning: Why Long-Term Thinking is Key to Sustainable Success

As businesses race towards digital transformation, Robotic Process Automation (RPA) has become a buzzword for its potential to increase efficiency and productivity. However, while the excitement of launching an RPA program can be contagious, it's important to remember that the long-term success of any project requires careful planning and execution.

One of the biggest reasons why teams struggle to build momentum in their RPA implementation is because they fail to think long-term. They concentrate solely on the launch and forget about the later trajectory. This approach can lead to a host of problems that are difficult to resolve once the program is up and running.

One of the main issues that arise is the hiring of a hybrid developer-analyst or a developer who undertakes to support the RPA program. While this may seem like a cost-saving decision, it can end up costing much more in the long run. This individual has no one to mark their homework, meaning that quality assurance is compromised.

In contrast, a separate analyst and developer will always check each other's work, providing greater quality assurance. Hybrid developer support or analyst developers can often lead to poor quality assurance, as team members doing multiple roles see little need to accurately document the automated process. We've seen the aftermath of minimal QA and poor documentation, and it's not pretty.

To avoid these issues, it's best to hire a small consultancy firm that is affordable, reliable, and experienced. They will fill all the necessary roles and will focus on slowly training your team on the job to become independent. This approach ensures that the RPA program is sustainable in the long run.

In conclusion, it's important to remember that the success of any RPA program requires a long-term mindset. Don't just focus on the launch; think about the later trajectory. By investing in quality assurance, documentation, and hiring a small consultancy firm, you can ensure that your RPA program is a sustainable success.

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