Rosti China successfully organized the customer intimacy workshop with our strategic partner Nutricia

April 27th was a key memorable Day for both Danone Nutricia Wuxi and Rosti Suzhou. One team with 10 team members from Nutricia Wuxi senior management visited Rosti Suzhou for a one day customer intimacy workshop after weeks of preparation and communication. Alessandro Chen, Head of Sourcing and Finance of Nutricia highly recognized this workshop and reflected on the values of “Learning, Sharing and Matching” partners.

Nutricia (https://www.nutricia.com) is one part of the Danone group that specializes in therapeutic food and clinical nutrition. Products range from infant formula to specialized nutrition for babies with specific needs and clinical nutritional FSMP products (Foods for Special Medical Purpose). Rosti Suzhou started the cooperation with Nutricia since 2010. After 10 years of partnership, Rosti Suzhou has become its biggest local plastic supplier that produces products covering from Stopcock, Topfiller, CrossSpike as medical application to FSMP and newly awarded bottle caps in packaging production in 2021.

The workshop started from Rosti Group and Life Science Introduction by SVP Pat Williams, and Alessandro also reviewed the business and opportunities between the two parties as the long-term strategy plan. The plant tour was the spotlight of the whole workshop, Rosti factory tour leaders who are the specialist from different departments shared injection moulding and contract manufacturing knowledge in Life Science, especially the proactive cooperation for COVID-19 test kits project. The Nutricia team was highly amazed by our proactiveness, speed, reliability and fully automated workshop producing these parts.

The afternoon covered more about technical sharing, mould tool structure and injection moulding process by our technical, tooling and process experts. With brilliant examples and case studies, even some Nutricia attendees who has limited moulding background, has deeper understanding not only of injection molding, but also what values that Rosti brings to Nutricia. “None of Nutricia current suppliers had thought or arranged such well-prepared activity” said by sourcing manager of Nutricia. “It was a productive workshop which shows Rosti value capabilities and the potentials stronger intimacy between us in the future”.

Customer Intimacy is one of the strategic Must Win Battles in Rosti Asia. A strategic customer intimacy plan program has been finalized and being rolled out. We believe the customer intimacy strategy is key to strengthen & grow our current customer potential business opportunities. This workshop with Nutricia is one activity of the Customer Intimacy Program, and it is just the start of this program as we amplify this in the future.

Well done to the whole team for the successful organization of this event and the passion towards our customers really showed in our values!

Pat Williams

SVP-Asia