Root Cause Analysis: Identify Improvement Opportunities

Root Cause Analysis: Identify Improvement Opportunities

Root cause analysis (RCA) can benefit organizations by making them look deep into a problem and find permanent solutions.

RCA also can be used to identify organizational improvement opportunities by creating a prevention plan.

Due to its many tools, root cause analysis is commonly used in many different industries, including:

  • IT and telecommunications
  • Healthcare
  • Systems analysis
  • Manufacturing/Industrial process control

In manufacturing, root cause analysis methods allow the control of quality in the production of chemicals in the industrial process control discipline.

In systems analysis, RCA has been successfully applied to change management or risk management areas. Root cause analysis is also receiving high marks for analyzing businesses, determining their goals, and creating processes to reach those goals, making it ideal for system analysis.

In healthcare, RCA examines events to determine root causes of problems that have led to undesired outcomes such as harm to patients or medication side effects. The analysis is utilized to improve patients’ safety, take corrective measures to prevent future occurrence of such events.

The IT and telecommunications sectors are also zeroed in on RCA. The methodology of root cause analysis helps detect the root causes of newly-surfaced problematic services or deal with recurring problems. The analysis is widely used in processes such as incident management, security management, etc.

Organizations are often surprised to learn that there is no one approach fits all when it comes to RCA methodology. Actually, there are several different approaches to performing a root cause analysis depending on the field of application. Some common approaches include:

  • Casual factor analysis technique
  • Risk tree analysis
  • Five whys method
  • Fishbone diagram
  • Failure mode and effects analysis (FMEA)

Want to learn more? Tonex offers Root Cause Analysis Workshop, a 2-day course that focuses on practical root cause analysis knowledge and skills. Attendees will learn about procedures and tools to analyze the causes of problems to determine corrective actions.

The workshop consists of lectures, practical examples, case studies and role-playing to provide participants with an in-depth knowledge and tools analyze and identify the root causes of problems and mitigations.

For more information, questions, comments, contact us.

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