?? Room For Seconds Weekly: Unlocking Success Through Listening: Insights with The Restaurant Strategy Podcast ???
?? Welcome to this week's edition of Room For Seconds, powered by Craveworthy! In a recent episode of @TheRestaurantStrategy Podcast with Chip Klose, MBA , Craveworthy Founder and CEO Gregg Majewski shared invaluable lessons that have shaped his leadership approach. Emphasizing the power of listening, a lesson he learned from his father, Majewski highlighted how this practice has helped him build a robust network of friends who support his personal and professional growth. He also discussed the importance of teaching gracefully to build a world-class restaurant management team and the pivotal role of quality food in creating a consistent customer base. Majewski believes that offering potential customers a taste of great food is the ultimate marketing strategy.??
?? Key Takeaways
?? The Value of Listening
“I learned a long time ago from my dad again, and from others that you have to listen to everybody and they may not be right and you may end up helping them or, you know, help pushing them or give them advice, but you're going to get something out of that conversation that you can use to make yourself better. And that's sort of the way that I focus day in and day out on where I go and why I surround myself, and I have the friends that I have in this industry because each and every one of them give me some sort of advice every time I talk to them to make my company better or make myself better, both as a person and as a leader. And you can never have enough people around you supporting you and being there for you. And that's the most important thing about, and what's so great about this industry is that everybody is willing to do that.”
Gregg Majewski learned the power of listening from his father early in life. He has taken that lesson into his leadership at Craveworthy Brands, and has created a reliable network of friends that help improve himself personally and professionally.
?? Building World-class Restaurant Management Teams
“The more you can get an employee or a group to buy in the store in itself, the greater success you're going to have running any business. So that all comes from the leadership and the owners have got to be, instead of being raging lunatics because they didn't hit a number or throwing pots and pans- you hear some chef stories out there- if you can calmly teach where you want to go, people will follow. And they follow people that want to actually help them get better and people that motivate them by doing things the right way. Yep. And so many times in this industry, we have heard those horror stories and why we don't get the best talent to come into restaurants. It's because it's not a glamorous job, but yet what's funny is that it can be an extremely glamorous job once you are building.”
Leadership requires followers. Gregg Majewski believes that effective leaders are able to teach gracefully. Building a positive environment that is conducive to success will inevitably lead to more buy in from staff.
?? Focus on the Food
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“I believe my food is what's going to attract people to come in. And I believe in the level of service that we provide. It's hard to be different in fast casual. So we have to be good at service and we have to be great at service. But they don't remember great fast casual QSR service. They remember great food. And that it was on time, that it was made the way they want and that they can be reliable, dependent, and consistent. And those are the things that you've got to focus on. And if your food is king and you take care of that and you believe in it, then give it away. When you're building a marketing campaign, don't worry about, oh, you got to spend x to get this. If you're trying to build it, give something away and let them try it. Put your money where your mouth is and let’s get them in. Because people come for free. And if it's good when they come, they'll come back.”
It’s no secret that standing out in the fast casual industry can be difficult. For Gregg Majewski, since food is the most important piece to creating a consistent customer base, it needs to be available for people to try. For him, having potential customers sample good food is the greatest marketing strategy.
?? Tune in each week for compelling conversations and insights from leaders like Gregg Majewski as we navigate the realms of growth, innovation, and meaningful connections. Subscribe now to stay informed and inspired!?? ??
??Watch the full episode here: https://youtu.be/cxCZXwqFiRg
??Listen on Spotify: https://open.spotify.com/episode/5l88vBYzCvrC8UqW7Z3zgg?si=uLARZp3hRLahvnfAwqb9OA
Upcoming Episode: "How Craveworthy Brands Drives Growth and Maintains Excellence"
Kim DeCarolis, the Senior Vice President of Strategic Growth at Craveworthy Brands, visited the Meet the Zor podcast and spoke to host Nick Powills about her wealth of diverse experience from various sectors of the restaurant industry. Her multifaceted expertise enables her to offer innovative solutions that enhance the Craveworthy Brands franchise portfolio, setting a standard of excellence and driving significant growth.
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