Room Reservation’s Type

Effective hotel operations require an efficient reservations system. Reservation systems must be able to respond quickly, accurately, and pleasantly to requests for overnight accommodations.

There are eight types of Hotel Room Reservations which required to be well understood by the Front Office and Reservation team to be used as an essential knowledge to carry their duty in day to day operation of the department.

Seven types of room reservation as below:

1.???????Guaranteed reservation—A reservation that assures the guest that a room will be held until a specific time of the day following the guest’s scheduled arrival date. This time may be check-out time, the start of the hotel day, or any time the hotel chooses. The guest, in turn, guarantees to pay for the room, even if it is not used, unless the reservation is canceled according to the hotel’s cancellation procedures.

2.??????No-show—A guest who made a room reservation but did not register or cancel until night run.

3.??????Prepayment guaranteed reservation—A type of reservation guarantee that requires a payment in full before the day of arrival

4.??????Payment card guaranteed reservation—A type of guarantee supported by payment card companies; these companies guarantee participating properties payment for reserved rooms that remain unoccupied.

5.??????Advance deposit guaranteed reservation—A type of reservation guarantee that requires the guest to pay a specified amount of money to the hotel in advance of arrival

6.??????Corporate guaranteed reservation—A type of reservation guarantees in which a corporation signs a contractual agreement with the hotel to accept financial responsibility for any no-show business travelers it sponsors.

7.??????Non-guaranteed reservation—A reservation agreement in which the hotel holds a room for the guest until a stated reservation cancellation hour on the day of arrival; the property is not guaranteed payment in the case of a no-show

?Cancellation hour—The hour after which a property may release for sale all unclaimed non-guaranteed reservations, according to property policy

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