Ronchi Provides Outstanding Customer Service Through an End-To-End Digital Transformation Featuring the Arbortext
Ronchi has a global service footprint — including UK, USA, South America, and China — supplying all the biggest multinational companies with sorting, orienting and filling/capping machineries. But all the design and manufacturing work is still centered in Milan, and is accomplished by a team of about 200 people! The fascinating thing about Ronchi’s products is that each machine is a one-of-a-kind, uniquely designed and built for the customer. This equipment also has a very long lifespan, and it evolves over time to process new bottles and caps formats through mechanical/software modifications.
Business Challenges
The unique nature of Ronchi’s products presents a major challenge for ongoing service and support. Historically, they shipped basi service information with the product in pdf form using USB keys—they did not have an online presence. The problem was that any print-based service or parts information became obsolete almost immediately. Any updates required a new shipment of the manual. As a further complication, the information was developed in a legacy desktop publishing system, which meant that any changes required adjustments to the template and page flows.
Other related problems included:
The Solution
The obvious answer to Ronchi’s dilemma would seem to be an online portal, such as the Arbortext Content Delivery system (ACD). However, to make this strategy most effective, there was a lot of infrastructure to put in place first.
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The first step was to gain control of the product structures themselves using 美国参数技术公司 #Windchill BOM Management tools. Once an Engineering Bill of Materials (eBOM) was developed, the tools allowed development of an associated list of service parts (sBOM) that identified serviceable replacement parts and kits, specific to each customer.
With reliable product data in place, Ronchi could then use existing CAD models to develop intelligent 2D and 3D parts drawings using #CreoIllustrate. These drawings provided a foundation for development of interactive Parts Catalogs using Windchill for Parts List. In addition, 3D animations are developed in Creo Illustrate for use in demonstrating service procedures.
Along with these improvements, Ronchi began using #ArbortextEditor to transform their service?and Windchill Translation Management tools can now be used to reduce localization costs while providing multi-lingual version of Documentation.
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