The Role of Generative AI in HR Support

One of the many business functions that see a significant transformation via Generative AI-based question-answering?capability is HR service delivery. HR functions display the complex nature of administrative work.

Some ask about the status of the quarterly performance report, while salary or hire-to-retire-related stakeholder queries are bound to be hectic on the nervous systems.

More labor-intensive HR tasks comprise documentation for onboarding, final settlement during the offboarding procedures, appraisal, and constant communications between stakeholders and HR systems for payment sanctions or approval needs.

Unfortunately, heavy-loaded HR priorities that need high-level attention may pose a hurdle to task management and employee service delivery while impeding the most significant strategic HR functions.

So, the HR help desk is limited by constraints on the inability to provide help for common employee questions comprising 一

• My attendance has missing log-ins, how can I fix it?
• The payday is nearing. How can I update my account details?
• Are there any tax liabilities?
• Can I have more clarity on salary deductions?
• What’s the update on my transfer request?
• When can I expect my confirmation letter?

These questions often come up via emails, so they get lost in the inbox and go unnoticed.

Though automated HR support can answer these questions, they can be limited and outdated. As a result, traditional HR service delivery or FAQ-based knowledge base of articles that help automate employee queries and service delivery can be repetitive for follow-up questions, resulting in a decline in employee experience.

Additionally, AI tools in HR have not been widely used in the HR space. Generative AI has changed this mindset in the human resource landscape with its unique ability to create content and perform NLP tasks for HR discipline, giving executives a better way to make HR processes more powerful and efficient.

At the same time, Generative AI for HR support has massive potential to augment automation capabilities for common employee queries and empower human resources to be productive and efficient across many HR support tasks.

Generative AI for HR use cases and benefits

HR use cases:

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