Role of AI in Digital Transformation

Nowadays, more and more businesses are becoming aware of artificial intelligence, especially as it relates to harnessing it for their transformative digitalization. Artificial intelligence (AI) is a field of computer science and machine learning that deals with the creation of intelligent machines. The aim of AI research is to create machines that are capable of intelligent behavior, which would include things like problem-solving, learning, natural language processing, and reasoning.?

Because of AI technology's ability to process and make decisions based on data, it has become a key part of digital transformation. In a nutshell, digital transformation is the process of transforming an organization from a traditional model to a modern one by harnessing the power of technology. Businesses need to be aware of the role AI will play in the future. You need to understand how it can help you with processes like decision-making and processing large amounts of data. This article explores how digital transformation and artificial intelligence are connected, and give you a glimpse into the future of artificial intelligence.?

Artificial intelligence (AI) is a process by which computers are taught to recognize patterns and make decisions on their own. It has many applications, such as in finance, healthcare, and retailing. To build AI, we need to take a series of five fundamental steps: data collection, data analysis, machine learning, artificial general intelligence (AGI), and application deployment. All of these steps require significant amounts of computing power and time - but they are essential for building truly intelligent machines.

Because digital transformation is about creating new and sustainable competitive advantages for a business, the intelligence that AI can build for computers plays an important role. It can help you improve your business operations in very cost-effective and substantial ways. It can help you reduce costs, increase efficiency, and better serve your customers. When done correctly, using AI in digital transformation can result in significant organizational improvements.

Some of the benefits that can result with the use of AI in digital transformation are as follows:

1. More efficient decision-making processes. AI helps businesses make smarter decisions by processing large amounts of data more quickly. This can save you time and money, since you'll be able to make better decisions quickly without having to search through endless amounts of information.

2. Automation of tasks. AI can help you automate tasks that used to take a lot of manpower or time. For example, if your company processes a lot of customer data, an AI program could help automate this process so it's faster and easier for you.

3. Improve customer service. When customers have trouble contacting your organization or are unhappy with their experience, artificial intelligence can help identify problems early on and correct them as quickly as possible. This can help improve customer satisfaction and loyalty, which is a key goal for any business.

4. Free employees from menial and repetitive tasks. AI can help you make your employees be more productive by re-assigning them to more demanding tasks that befit their skills and education. For example, if you have a lot of data entry jobs that are currently done by human beings, an AI program could be used to automate this process so it's faster and easier while freeing your employees to focus on other tasks.

By automating certain tasks or processes, AI can save time and resources while also providing improved efficiency. It frees up valuable resources so that companies can focus on more important matters. As mentioned earlier, AI offers a range of other benefits including increased accuracy in decision-making , improved customer service, and reduced costs.?

Listen to Sophia the Robot talk more about this subject:

Other additional ways where AI can be used to improve the efficiency of digital transformation processes include the following:

1. It can be used to increase insights by using machine learning algorithms. This technology can help identify patterns and trends in data, making it easier for teams to make informed decisions.?

2. AI can also be used to improve customer experience through chatbots or artificial intelligence (AI). This technology can help to create a human-like interaction with customers, providing a better experience and assisting in the processing of customer inquiries.?

3. AI can be used to automate tasks across the entire digital ecosystem. This technology can help to speed up processes, reduce errors, and optimize resources.

4. AI can also be used to streamline processes and make them more efficient. For example, it can be used to identify and prevent data breaches, as well as automating tasks across the entire digital ecosystem.

If you have been wanting to dive into the possibilities digital transformation for your business but don't know where to start, feel free to chat me up here on LinkedIn or better still schedule a more extensive conversation through an online call. Check out my calendar to find a schedule that fits your availability at Transformative Conversations.

*Cover photo by Gerd Altmann from Pixabay.

**Note: This newsletter now comes out every Wednesday. Please feel free to subscribe to be notified when my next article comes out. Cheers!