The ROI of Using Chatbot and Automation with Your IT Service Desk

As organizations continue to digitize their operations and embrace new technologies, the role of the CIO is evolving.

One key aspect of the CIO’s role in digital transformation is to serve as a bridge between the IT department and the rest of the organization.

With that said, CIOs also need to address challenges aggravated by the Covid-19 pandemic and the ongoing recession and inflation, so CFOs and companies can combat pressure by reducing operating costs and maintaining profitability.

As a CFO of your business, you are likely implementing cost-take-out (CTO) actions on IT spending, and the IT service desk could be an easy target for companies to reduce their IT spending, but you need to ensure that it doesn’t affect the IT Service desk’s efficiency and performance.

To ensure IT service resiliency as well as high performance, you can follow a few steps to stay ahead of IT help desk risks and prepare for real-time operational restoration.

Evaluate certain aspects of IT service desk expenses, which you can reduce with an effective plan.

Cost of the problem - Putting a $ value

ROI Estimates

Real-World Case Studies

Client - GoTo

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