ROI of Customer Experience (The Infographic)
Bruce Temkin
![Bruce Temkin]()
Bruce Temkin
Human experience visionary, dynamic keynote speaker and executive advisor who helps organizations better understand and cater to human beings in ways that drive success and improve humanity
This was originally posted on the Customer Experience Matters? blog.
People always ask about the connection between customer experience and business results. Well, here’s some visual evidence of the linkage. In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015.
Bedrijfskundige & ondernemer
8 年Great article!
"Diligent sets the standard for modern governance with its feature rich GRC platform", including securing the highest possible score for Audit Management. (Forrester Wave)
8 年Interesting post... I read an interesting article recently, "The 2016 Top 10 Critical Success Factors To Determine Who Wins And Who Fails In The Age Of The Customer", delivered by Forrester. There is broad recognition that empowered customers are changing the fundamentals of the market. In response, most companies are executing strategies that place the customer at the centre of the universe. The problem is one of magnitude and speed. Many companies have underestimated the magnitude of change needed to operate a customer-obsessed business and the speed required to catch up to dynamic customers and disruptive competitors. According to Forrester, in 2016, the gap between customer-obsessed leaders and laggards will widen. You can read more on this at "How to win in the Age of the Customer" - https://www.dhirubhai.net/pulse/how-win-age-customer-simon-berglund Simon Berglund Helping organisations improve their human capital management practices
Independent Recruiter
8 年Excellent! This is always a priority!
Customer Experience Management Consultant | Contact Center Operations | Certified Trainer by Len Stevens Training, SA | Customer Service Audit | FINTECH | Certified Counselor by GPC, Ghana
8 年Nice article. Very insightful.
Chief Marketing Officer at Phase 5 - Past Board Director & Toronto Regional Chair, Insights Association - Past Chair, Toronto CXPA
8 年Totally agree with Bruce on the ROI of CX, and more and more organizations do as well... the difficulty for many organizations is how to actually become customer centric though...