ROCC Disrupts Field Service Working

Last year, we announced our latest innovation, ROCC Attend, designed to revolutionise and optimise the entire repairs and maintenance process. This cloud-based field service mobile solution was created in response to customer feedback, evolving market requirements and lessons learned from our existing ROCC Mobile software.

Six months later, we are delighted to share that round one of ROCC Attend was released this week. It empowers our partners—housing associations, local authorities and contractors of all sizes and budgets—with smart housing solutions.

ROCC Attend offers off-the-shelf forms to manage compliance, including LGSR and EICR forms, planned and responsive works, surveying, customer feedback and inspections. The platform is fully scalable and customisable, levelling the playing field for organisations and giving them total control over expanding, modifying, completely redeveloping and redesigning the front end to be exactly what they need.

This allows organisations to tailor every aspect to their specific needs without incurring additional costs. This flexibility enables ROCC’s partners to have custom screens, add data sources and modify elements to optimise their operations.?

ROCC Attend enhances workforce control and increases first-time fix rates by providing real-time access to essential information. Its intuitive design streamlines processes, minimises manual input and includes safety features to support field operatives.?

Developed in collaboration with industry experts and in partnership with key housing associations throughout the UK, ROCC Attend aims to make advanced mobile solutions accessible and affordable for all social landlords.

Some organisations simply can’t afford the right software to deliver the best service, which is why ROCC Attend was created. We genuinely care about making homes better for all social housing residents and aim to give power back to housing associations, do the right thing and be more ethical.

Peter Luck, Business and Operations Director, ROCC, believes ROCC Attend is a transformative, cloud-based field service mobile solution that empowers housing associations of all sizes.

He said: “My goal is to make advanced housing software accessible to all, ensuring every tenant can live in a safe, well-maintained home. By providing a scalable and customisable platform, ROCC Attend enables organisations to tailor the solution to their specific needs without incurring additional costs.?

“This approach aims to level the playing field, allowing even smaller housing associations to deliver high-quality services to their tenants.?

“Following the exciting round one release of ROCC Attend, my team and I can’t wait to hear feedback from our clients as we continue to innovate and provide more affordable solutions for social landlords and their residents.”

Contact our customer service team today to learn more about ROCC Attend and how this innovative field service mobile solution could revolutionise your business.