Robotic Process Automation
Author: Isidoro Da Silva?
I had the pleasure of working in the Banking Industry for 9 amazing years, in this journey I had the opportunity to work in different positions.
One of them was to be the Digital Transformation Leader for ABSA Bank in Mozambique.
In this position, I led a team of 9 developers in different areas such as mobile application development, Sharepoint solution, Live Streaming solutions of Bank events to branches, and many other interesting solutions that were emerging in the market and required proper implementation in the bank, following the Governance and Policies of the Bank.
One of the solutions that created a lot of speculation in the Bank was Robotics Process Automation we can also call RPA.
The introduction of this new work process has brought a positive perception in terms of deliveries and meeting SLAs in record time, and quality in inputs and we can also look at reducing paper usage.?
But on the negative side the bank employees in the processes that required a lot of human intervention and quality checking of the information in the system, felt that their work positions were compromised, in some cases we also had difficulties in obtaining information due to sabotage from colleagues, who finally expressed how they felt in this new phase.
So I use this post to explain my perception of RPA in general.
The automation process is one of the most recent inclusions in the world of robotics. It is an interesting combination of multiple technologies, which includes artificial intelligence and machine learning. This technology was initially used for the automation of repetitive tasks.
It can be defined as a process that involves a machine doing its job automatically without any human intervention. Robots are programmed to perform particular tasks such as welding or painting with minimum supervision from humans. For instance, a robot can be programmed to weld two pieces together using pre-defined parameters like speed, angle, and position, etc., without any human intervention required at all times.
The term automation process refers to a range of different techniques, making it difficult and confusing to define. The simplest form of automation is when a machine carries out repetitive tasks without any human intervention. This can include anything from operating machinery or industrial equipment, such as automated machines that make clothing or toys, through to the assembly line in car factories. Once you move into more advanced forms of automation, such as cognitive tasks (using artificial intelligence), perception tasks (using computer vision), and decision-making tasks based on rules or algorithms, then you get closer to what we commonly refer to as ‘robots’.
Automation has become an increasingly important part of modern manufacturing processes because it allows companies to reduce their reliance on manual labor while improving efficiency.
The robotics automation process is a relatively new concept that has been adopted by various industries to increase their work efficiency, lower costs and increase production rates.
The best thing about the automation process is that it can be used in any situation (not limited to one industry). This means that even if your company doesn’t produce anything, you could still benefit from this technology.
You can also use the robotics automation process to improve the quality of your employees’ work as well as productivity levels at all levels within your business organization. This will ensure that you have more time on hand for other important things such as marketing, research and development, and customer satisfaction surveys among others.
As the world is changing rapidly, robotic operations are no anymore limited to a single industry but are now being applied across various sectors. The Robotics process automation has brought in a new era of work environment and it has helped businesses to make huge profits by increasing their efficiency of production.
Robotic process automation has brought in a new era in the work environment. The benefits of the robotics automation process include greater efficiency, faster production rates, and potentially lower costs for the organization. What is Robotics Process Automation? What are its advantages? How does it work? Let's discuss these questions one by one.
What is a robotics process automation?
It is an interesting combination of multiple technologies, which includes artificial intelligence and machine learning. The term automation process refers to a range of different techniques used in order to improve productivity by reducing human involvement or removing it completely from certain processes.
The goal behind robotics process automation is to reduce costs while ensuring quality at each step along the way, thereby increasing productivity and efficiency levels within your company.
What are the desirable Skills for RPA Developers??
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How to Start a Career in RPA
To get started in RPA, you should research the technology first. You can learn about the different tools and options available for automation by reading blogs or watching videos on YouTube.
Next, join an RPA course to gain hands-on experience with robotic process automation tools. Take the opportunity to learn how these tools work and understand how they can be applied to your business processes.
Once you have gained some experience with RPA tools and technologies, it's time to get certified! Certification will increase your chances of getting hired as an RPA professional because employers prefer certified professionals over those who do not have any certifications. There are multiple certifications available including Certified Robotic Process Automation Developer (CRPAD), Certified Robotic Process Automation Professional (CRPAP), Certified Robotic Process Automation Associate (CRPAA), Certified Business Analysis Professional (CBAP), along with many others depending on what field of work or industry you want your career in."
TOP ROBOTICS-AS-A-SERVICE PROVIDERS TO LOOK OUT FOR IN 2022
For companies that want to jumpstart their RaaS journey and take advantage of the latest advances in AI, here are some of the top robotics providers to look out for in 2022:
What types of processes should I choose?
source: Projective
RPA is best suited to highly manual and repetitive activities. Typical task examples include data entry, reconciliation, data transfer, report generation, data processing, archiving and data mapping. Within financial services specifically, common use cases include client onboarding, mortgage approvals, invoice processing, loan processing, account opening and closing, trade execution and KYC.
Unsurprisingly, the main consideration for process selection is suitability for RPA. This can be broken down into four key criteria:
Helpful tip:?With the above suitability criteria in mind, it’s worth noting that RPA is not always the silver bullet. Thus it is important to choose use cases that are suitable?and?optimal for RPA. Many organisations make the mistake of investing in a Centre of Excellence (COE) and shoehorning processes into the RPA bucket, when in reality alternative solutions may have been better suited. E.g. a straight-through processing (STP), business process management (BPM) or workflow solution.
How should I shortlist and prioritise processes?
Once you have selected your candidates, the next decision point is how to shortlist and prioritise them. Using the criteria below, grouping processes using a heatmap method is a useful tool for decision making:
Can I increase the automation potential of a process?
Often processes may not yield a high automation potential on face value, however, in many cases, this can be increased significantly by incorporating two complementary solutions:
Process enhancements
By making small changes to the inputs, calculation method or outputs of a process, this can have a significant impact on automation potential. As an example, if a report or status update is not generated in a standard format, it would fail on the ‘structured data’ suitability criteria. However, if little effort would be required to introduce a template/standard format, it could be worthwhile to do so.
Combine with other Intelligent Automation technologies
RPA can be defined as solving the ‘hand work’ element of a process whereas other intelligent automation technologies can be defined as the ‘head work’ (i.e. more thinking and judgement based). Therefore, in many cases, combining these technologies can increase the automation potential drastically. As an example, if part of the process includes copying new customer data from a scanned document into a core banking system, it would fail on the ‘digital inputs’ suitability criteria. However, if OCR technologies were incorporated into the solution, this could also promote it to automation compatible status
My processes are selected, now what?
One of the biggest lessons learnt from RPA implementations, is to start small and build gradually. Before embarking on a large-scale programme, start with a proof of concept (POC) or pilot. When selecting a pilot, it is crucial to start with a small, low complexity process. This is often a sub-part of a larger process. This will drastically increase your chances of success. Successful delivery of a POC or pilot will prove the viability of the technology and serve to secure buy-in from the organisation.