Robotic Process Automation

RPA means Robotic Process Automation where the software can interact with an application or system and carry out automated tasks that are predefined at speed, efficiency, and scale, thereby making it a much-adopted system worldwide.

RPA is devised for repetitive tasks where it can work round the clock and much faster with complete precision and reliability. RPA has been able to substitute the human factor in a lot of industries for the robots can perform human-like digital actions. RPA has been able to replace many manual processes with automated processes, easing the workflows, bringing down time and delivering efficiency. The overall utility of the RPA is a simplified process.

Robotic Process Automation has been widely accepted for its utility in delivering precise solutions and bringing cost-effectiveness to the business. Menial or repetitive tasks like sorting mails, document recognition, data entry, and answering repetitive customer queries when aligned through automated systems can considerably simplify the work and bring down the processing time.

RPA Implementation helps by:

• Creating a streamlined user experience 24 X 7 leading to an improved customer experience and engagement
• Reduces costs as a digital workforce
• Lesser errors hence increased efficiency

A combination of AI, ML and RPA is a powerful one that will evolve and enhance the business working environment significantly in the future. Organizations across the domains are already reaping the benefits of RPA. Industries like healthcare, finance, insurance, banking, legal, human resources, customer service, transportation, Business Process Outsourcing etc. have already adopted this technology and made use of it to obtain specific results.

Robotic Process Automation has been adopted across different industries and domains in varying capacities. The influence it is having on different industries is streamlined and engaging work processes.

Here are some snippets of the different tasks RPA is able to perform in different industries currently

Insurance

• Manual data entry process
• Administrative compliances
• Recording and analysing data

Banking Industry

• Know Your Customer (KYC)
• Card Management
• Customer Service

Finance

• Fraud Prevention
• Account Opening
• Card Activation
• Billing

Healthcare

• Easing appointment process for patients
• Maintaining patients records and case histories
• Faster screening of patients
• Faster bill and insurance claim settlements

Telecommunication

• Efficient billing cycles
• Customer support

Bots can adapt to any interface or workflow and are therefore ideal for business systems, applications, or existing processes. RPA bots are easy to set up and can be scheduled, cloned, customized, and shared to execute different business processes.

The Bot Process

The development process of Robotic Process Automation is marked in different steps like:

Vision

What is the vision of the organization when it comes to digital transformation? With the aid of experts, organizations need to identify the current and expected future of their digital transformation journey. Involving different stakeholders in the company will give a broader understanding of the requirements and expectations.

Preparedness

Assessing the organization’s current technology preparedness to adopt or integrate newer systems will make way to plan further. Having identified a process, the feasibility of the process needs to be checked in terms of executing automation and the relative potential of developing it.

Defining Process

Once a process is identified, it can be modelled into an automated process through the labyrinth of sub-processes.

Pilot Testing

Checking the performance of the automated process against the prerequisites set and finding the gaps can ensure a better process is rolled out.

Digital Transformation

Once the product is ready, it can be introduced and further expanded depending upon the requirement.

Why does RPA need the Usability edge?

RPA is already solving the task of automating many functions and saving time. Organisations should not lay emphasis on the user experience part of the tasks that are already processing high volumes. While automating dull and menial tasks the software should offer a smooth experience. The design should be inculcated with a deep study of behaviour, attention, and action that are user-defined. A UX designer for RPA software can fine-tune the user journey with remarkable features that build up efficiency and can transition complex systems to seamless experiences. Often when multiple robots are part of a system, integrating them to one platform and uncomplicating their user journeys is a task UX designers can bring to ease.

There is no brainer that a UX designer has to go to the crux of the process to understand its working and the safety and inhibitive errors that could come up as gaps. Considering advanced applications of Robotics, especially in casualty sectors and emergencies where the role of robotics is crucial as an emotion-deprived machine at work, but at the same time a perfectionist who is trained to do his work without any errors because what is at stake is a human life.

• UX designers should develop such strategic robotic designs for other fields that compels the user to use the robotic software or machine.
• UX designers must consider what needs to be automated and their scope of working and results to provide a seamless user experience. Designing robots are more than just components or efficiency, but its function and usability.

Obtaining a deeper understanding of human behaviours and concerns would help create products with better outputs. The role of a robotics UX designer is essentially designing the human-support systems to increase the efficiency of software and reduce work time.

Every business wants to have a seamless experience when investing in implementing the latest technology. Therefore, usability plays a significant role in designing user-friendly interfaces that makes the system easier to be relatable and acceptable to its users. Further, the ease of maintenance, configuration and administration of the software makes it a cost-effective solution for organisations.

Ideally, if you are looking for a Robotic Process Automation, it should comprise the latest technology, ease of use, speed, accuracy, cost-effectiveness, scalability, and refined architecture.

RPA brings along best practices to deliver automated solutions across various industry needs. It is all delivered around a core design that understands user needs, takes care of user action, makes use of technology, and offers in a positively impacting way on the business. But there is no doubt that usability creates an upper hand in enhancing Robotic Process Automation, towards creating intensive user experiences.