Robotic Operations Centre Removing the complexity and overheads form the JML Process Robotic Operations Centre – Powered by Rewst:

Previous JML or Onboarding / Offboarding solutions heavily relied on PowerShell scripting and whilst this is an incredibly powerful tool, it is not fully fledged automation. Developers love deployment scripting which is very popular due to the rise of CI / CD (Continuous Integration and Continuous Deployment), but again it’s not true automation.

VMware launched vCAC (vCloud Automation Centre) which was rebranded to vRA (vRealize Automation) shortly after and is now part of the rebranded Aria Suite. It took several years to take off because the skills required to build the workflows and blueprints were far beyond those needed for BASH and PowerShell. So, finding any skilled resource to deploy the technology and build all of the blueprints and workflows was very difficult, so much so that VMware even struggled to deliver PSO (Professional Service) credits in an ELA as the partners they backed the services off to were so short on automation skills.

Automation can be defined as the technology by which a process or procedure is performed without human assistance. As we have discussed, RPA has revolutionised automation and like with any automation tooling, the hard work is done upfront so the continual rewards can be reaped without the need for further human intervention. Automation is not scripting; RPA is not scripting. True automation is a game changer, it drives innovation, and transformation and shortens the time to value. It should be used to free up your skilled and expensive resources from doing mundane and repetitive tasks and with more complex automation, advanced tasks can be completed with much less effort, workforce, and operational cost. Automation does not just get things done quicker; in the long run, it gets things done more cost-effectively.

Rewst’s ROC – Robotic Operations Centre:

Most people know NOC or SOC (Network / Security Operations Centre) but how much do you know about ROC? It’s time that customers had a solution built around their needs, focused first on the routine processes that numb your brain but soak up your time. Automate and bring consistency to compliance-related processes. Start with big wins like User Additions, Password Resets, Microsoft 365 administration and any type of ticket you’ve built a process for. The Rewst platform was crafted from the start to handle multi-tenancy, allowing you to build and manage automation centrally, with the flexibility to work smoothly in end-user client environments.

Microsoft, ConnectWise, Datto, Kaseya and Halo PSA are among Rewst’s favourite integrations, with new additions being deployed, all the time. If you’re scripting with PowerShell, bring your scripts into Rewst and combine them into powerful workflows that bridge the gap between on-premises and cloud systems. As a user, you play an active role in prioritising Rewst’s new process automation.

With automation built on workflows and forms, technicians no longer need wide-open access to every system to get their jobs done. Automated processes limit inputs and outputs and document all of their steps along the way. Configure automation to trigger any time, day, or night, including when events happen in external systems. Rewst can respond to alerts from monitors in systems like Microsoft Azure or endpoint detection software to begin response and remediation as soon as something happens. Rewst’ is not just a JML or onboarding and offboarding tool, it’s just one of many use cases.

For a fraction of the cost of additional full-time employees, Rewst’s ROC monitors your active Rewst operations for success, builds new workflows to streamline your world and is there for general support when you need it most. Rewst also offers a drag-and-drop Crate Builder that you can use to craft your workflows whenever you feel the urge. The ROC lives and breathes helping people bring their automation visions to life and helping them learn the platform, add features, and get their workflows deployed into production.

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Here are just some of the crates that are road-mapped for the coming months. The Rewst team are continually reaching out to build partnerships /API integrations with the most used technology vendors by SMEs and enterprises. This means that Rewst’s ROC can go even further in automating the provision and de-provisioning of software tools for people using their native RPA engine.

The Automation Maturity Model:

1.??????Manually doing tasks

2.??????Leveraging community scripts

3.??????Writing your scripts

4.??????Creating API calls

5.??????Multi-step Automation between toolsets

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5 Key Benefits of Deploying Rewst’s ROC:

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·??????Repurpose Time for Revenue Generating or Operational Tasks – As discussed, intelligent-driven automation can allow you to save time and money by freeing up your skilled resource and repurposing their time. This can not only accelerate time to value but also provide a mechanism to innovate and drive past your competition.

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·??????Cost-Effective Scaling of Staff and Resources – One of the biggest problems with any sort of scale is when there is complexity or a break in the process, scaling just creates a bigger and more complex problem. If you can remove the complexity, you can mitigate the risk of making a small and inexpensive problem, a large and expensive one.

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·??????100% Reduction of Human Error – This is just one of the huge benefits that RPA brings to the table. When you apply this to the JML or Onboarding / Offboarding process, it is not just errors that are being removed, it is the loss of wasted license revenue and poor user experience.

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·??????Speed & Availability – This can again be tied back to the strategic deployment of automation and increasing time to value. The quicker you can deliver something correctly, the better the user experience.

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·??????Fewer Complaints – IT and Service Desk get enough complaints as it is, the first department to get bashed in a company is usually IT. By delivering a slick, seamless and dynamic automated JML process, you can dramatically improve your internal CSAT scores and meet your SLA or XLA’s.

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